Resident Support - Day Shift

Friends of Switchpoint Inc•Salt Lake City, UT

20h

About The Position

Friends of Switchpoint is a nonprofit organization serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness. Its mission is to empower people in need by addressing underlying causes of poverty, providing a comprehensive plan, and supporting their journey to self-sufficiency. The organization’s vision is for individuals to thrive in affordable housing with their self-esteem, hope, and abilities restored. Its guiding principles include treating people as one would wish to be treated, measuring effectiveness by positive influence, leading by example, authenticity, and transparency. Resident Support Staff provide day-to-day support and management for program residents. Duties include assessing prospective clients and completing admissions; documenting interactions and shift activities; coordinating residents’ needs with management; supervising chores, room checks, meals, and volunteers; overseeing medications according to policy; offering crisis intervention and safety planning; maintaining professional boundaries and confidentiality; distributing personal care items; and completing exit procedures. Staff help maintain program safety and security through camera monitoring, perimeter checks, and building walk-throughs, and respond to security concerns by contacting appropriate emergency services. The role also includes arranging resident transportation in shuttle vans, simple cleaning and maintenance tasks, convenience store transactions, answering and documenting calls, reviewing shift communications, and reporting suspected neglect or abuse to the Executive Director. This is a part-time day-shift position, 7 a.m. to 3 p.m., with weekends required. Starting wage is $16.50.

Responsibilities

Understand and implement Switchpoint’s mission and values and follow its policies and procedures.
Provide customer service to facility guests.
Maintain a daily log of facility occurrences for each shift and document calls and activities according to policy.
Record residents’ special requirements and needs, such as special diets or ADA accommodations, and coordinate with management to address them.
Update the maintenance log with requests.
Arrange transportation for residents using shuttle vans.
Listen to residents’ needs and respond appropriately; report resident concerns to case management and management.
Perform simple cleaning, including cleaning public bathrooms, sweeping, and mopping.
Assist with convenience store transactions.
Monitor cameras and log activity.
Conduct perimeter checks and building walk-throughs to ensure resident safety and security, and document concerns.
Respond to security issues or complaints by involving non-emergency dispatch or 911 for emergencies.
Conduct client interview assessments and complete new-client admissions according to policy.
Document notable interactions among clients, staff, and volunteers.
Supervise chore schedules and room checks.
Oversee prescription and over-the-counter medications according to policy.
Conduct telephone screenings and greet and supervise volunteers.
Supervise meal preparation and cleanup.
Provide crisis intervention, safety planning, and rescue information to clients and callers.
Maintain professional boundaries and reinforce community living guidelines with residents.
Distribute personal care items according to protocol and perform program exit procedures with clients.
Maintain program and client confidentiality, including confidentiality for former clients.
Perform light housekeeping and maintenance duties.
Review the communication log book and calls at the beginning of each shift.
Immediately report suspected neglect or abuse to the Executive Director.