Resident Support Team Leader

The Salvation Army Canada and Bermuda Territory•Calgary, AB

8d•CA$25 - CA$38•Onsite

About The Position

This position provides supervision, support, coaching, and guidance to Residential Support Workers to ensure they are able to complete all their job duties effectively; also provides a safe and secure environment for residents/ and visitors and practical support to reintegrate them into the community.

Requirements

Completion of two (2) years of Community College in a related field (i.e.. social work)
Police Information Check (PIC) with Vulnerable Sector Search
Current Standard First Aid certification with Level A or C CPR from an Alberta approved training provider
Incumbents with a Social Work diploma or degree must be registered with the Alberta College of Social Workers
One year but less than three years prior related experience in frontline work in a social services setting, life skills and experience in a related field.
Understanding of, and ability to, work with people of diverse backgrounds and abilities that are vulnerable and find themselves homeless.
Effective customer service skills.
Computer skills including MS Outlook, Word, Excel and familiarity with databases.
Responsive to safely resolve crisis situations and respond nonjudgmentally to problematic behaviours.
Attentive listening and observation of body language and able to monitor and read the environment.
Demonstrated trauma informed care, non-violent crisis intervention and de-escalation skills; ability to diffuse difficult situations.
Strong verbal and written communication skills to convey information to residents and community partners.
Attention to detail, problem solving and analytical skills.
Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
Able to pack and lift resident’s belongings and engage in recreational activities.

Responsibilities

Works alongside all Resident Support Workers, volunteers, and practicum students to ensure job duties are completed as needed.
Conducts resident intakes, goal setting and follow ups.
Monitors the activities of residents and maintains availability of personal, practical, and moral support; may include providing safe storage and recording of prescribed medication.
Maintains strong communication both written and verbal for the benefit of the resident and program.
Ensures resident assessment, admission, and orientation are being completed correctly, with dignity and respect for each person participating in the process.
Works collaboratively with agencies (e.g. PACT, SOS, DOAP).
Resolves all issues that arise within the building with residents or staff.
Performs Resident Support Worker duties and other related tasks when needed.
Provides training to new Resident Support Workers.
Provides resident advocacy as needed.
Audits resident files.
Provides input into Resident Support Worker and Program Aid annual performance evaluations.
Reviews policies, procedures, and program guidelines; provide suggestions for changes as needed.
Reviews information and Resident forms to ensure correct information and relevance.
Participates in annual program operation planning.
Reviews training manuals to ensure information is current.
Supervises the coordination and distribution of weekly food hampers.
Conducts monthly tool and medication cabinet audits.
May supervise day to day work of Resident Support Workers and/or Program Aids to ensure quality service delivery.
May complete resident room inspections and follow up as needed or directed.
May support other residential positions in job related duties.
Develops shift schedules for the Resident Support Workers.
Ensures scheduled vacation, medical and/or sick days are covered.
Records accurate notes of day-to-day encounters.
Maintains log books and completes daily reports.
Answers program telephones and records/remits messages.
Completes appropriate paperwork such as incident reports, vacation request, communication book etc., as required.
Handles finances relating to room rentals and meal tickets, and receipting of same.
Audits resident files as per procedures and accreditation standards.
Monitors the disposal of stored properties.
Monitors occupancy fee payments.
Attends monthly staff meetings and Resident Support Team Leader meetings.
Attends case conferences with Resident and management.
May attend external agencies sector meetings.
May conduct, or assist with, supervision meetings, coaching and provide input into performance evaluations of reporting Support Service Worker, Program Aids and practicum students.