Resident Support Team Leader

The Salvation Army Canada and Bermuda Territory•Calgary, AB

8d•CA$25 - CA$38•Onsite

About The Position

This is a Permanent Full Time Position. Reporting to the Program Supervisor – West Desk, this position provides a welcoming, safe and secure environment for men accessing The Salvation Army Men’s Shelter/Housing Program, and supports them in providing referrals to housing, community programming and needed resources. This position also provides supervision, support, coaching, and guidance to Resident Support Workers.

Requirements

Completion of two (2) years of Community College in a related field (i.e., social work)
Police Information Check (PIC) with Vulnerable Sector Search
Current Standard First Aid certification with Level A or C CPR from an Alberta approved training provider.
Incumbents with a Social Work diploma or degree must be registered with the Alberta College of Social Workers.
At least one year of prior related supervisory experience in frontline work in a social service setting, life skills and experience in a related field
Understanding of, and ability to, work with people of diverse backgrounds and abilities that are vulnerable and find themselves homeless
Effective interpersonal skills
Computer skills including MS Outlook, Word, Excel and familiarity with databases
Responsive to safely resolve crisis situations and respond nonjudgmentally to problematic behaviors
Attentive listening and observation of body language and able to monitor and read the environment
Demonstrated trauma informed care, non-violent crisis intervention and de-escalation skills; ability to diffuse difficult situations
Strong verbal and written communication skills to convey information to residents and community partners
Attention to detail, problem solving and analytical skills
Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility
Able to pack and lift residents' belongings and engage in recreational activities.

Responsibilities

Works as part of team with Resident Support Workers, volunteers, and practicum students to ensure job duties are completed as needed.
Conducts resident intakes, goal setting and follow ups.
Monitors the activities of residents and maintains availability of personal, practical, and moral support including providing safe storage and recording of prescribed medication.
Ensures resident assessment, intake and orientation are being completed correctly, with dignity and respect for each person participating in the process.
Works collaboratively with agencies (e.g., PACT, SOS, DOAP).
Works to address issues that arise within the building with residents or staff.
Provides resident advocacy as needed.
Reviews policies, procedures, and program guidelines; provide suggestions for changes as needed.
Reviews information and resident forms to ensure correct information and relevance.
Reviews and updates training manuals to ensure information is current.
Conducts monthly tool, medication, and audits.
Completes resident room inspections and follow up as needed or directed.
Audits resident files.
Assists the Program Supervisor in reviewing resumes and interviewing Resident Support Worker candidates, students, and volunteers.
Provides orientation and training to new RSWs, students and volunteers, as well as providing on-shift coaching.
Ensures Resident Support Worker shifts are always covered.
Assists the Program Manager in tracking that Resident Support Workers and volunteers complete mandatory training/certifications, as required, and makes suggestions for additional training needed.
Answers program telephones and records/remits message.
Completes various documentation such as daily logbooks, daily report, incident reports, vacation request, communication book etc., as required.
Prepares receipts for various fees such as occupancy fees, donations, meals, laundry and vendor machine refunds.
Audits resident files as per procedures and accreditation standards.
Attends staff meetings and case conferences.