Team Leader Desktop Support

Medavie • Moncton, NS

1d • CA$88,158 - CA$99,177 • Hybrid

About The Position

As a national health solutions partner, Medavie puts people first in everything they do, including their team of 8,000+ professionals. They are creating industry-leading solutions in insurance, primary care, and emergency medical services that impact millions of lives in Canada each year. Medavie's mission is to improve the wellbeing of Canadians. They celebrate individuality and value diverse perspectives. They offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is a place where employees can be their best selves, feel they belong, and achieve their full potential.

Requirements

• Post-secondary bachelor’s degree or diploma in computer science, information technology, business, or a related field, or an equivalent combination of education, training, and relevant work experience.
• Five or more years of experience delivering and supporting enterprise technology services, preferably within Desktop Services, End User Computing, or a related IT operations environment.
• Experience supporting Windows, macOS, iOS, and Android devices, including provisioning, configuration, software deployment, printing, peripherals, and remote or deskside support.
• Knowledge of endpoint security, patching, compliance, asset management, inventory control, procurement, warranty administration, and support of the full lifecycle of a fleet of managed assets.
• Experience with IT service-management practices in an enterprise environment, coordinating with vendors, managing services to defined service levels/KPIs, and continual improvement.
• Experience using business intelligence and automation technologies to improve operational efficiency and support informed decision-making.
• English, written and spoken.
• Reliability Status Clearance (Enhanced Level B). This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.

Nice To Haves

• French would be considered an asset.

Responsibilities

• Lead and develop the Desktop Services team through effective coaching, performance management, workforce planning, and employee engagement.
• Manage the daily delivery of remote and on-site support, device provisioning, software deployment, printing services, and other end-user technology services.
• Ensure incidents, service requests, and escalations are prioritized and resolved in line with service levels, security requirements, business impact, and customer expectations.
• Oversee the full lifecycle of end-user technology, including purchasing, deployment, inventory management, maintenance, replacement, secure retirement, and disposal.
• Monitor service performance, address recurring issues and risks, and improve services through standard processes, automation, documentation, and effective use of operational data.
• Lead the team’s contributions to broader corporate initiatives, including significant technology deployments, security and compliance activities, and delivery of the overall departmental roadmap.
• Build effective relationships with business and technology teams, vendors, and service providers, while serving as the leadership escalation point for significant operational issues.
• Support the financial performance of the Desktop Services team by contributing to budget development, forecasting future requirements, and identifying opportunities to improve efficiency and reduce costs.

Benefits

• 100% employer-paid health, dental, and vision benefits (effective Day 1).
• 100% employer-matched Defined Contribution Pension Plan.
• Annual performance-based Incentive Bonus.
• A gifted week of vacation in your first year + optional Vacation Purchase Program.
• Support for professional development, training, and certifications.
• Wellness programs, health resources, and fitness discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level