Desktop Support

LaBine and Associates • San Francisco, CA

1d

About The Position

This role provides deskside and remote technical support to company users. It serves as a Level 2 escalation point for IT Help Desk incidents, focusing on timely resolution within established service level agreements (SLAs). The position involves supporting and troubleshooting a wide range of hardware, software, and connectivity issues across various devices including desktops, laptops, printers, mobile devices, docking stations, VPN, and IP telephony. Responsibilities include installing, imaging, configuring, deploying, and maintaining Windows workstations, along with installing approved software and performing routine maintenance. The role also supports software applications, sets up new employee workstations, and maintains accurate documentation of incidents, assets, and resolutions.

Requirements

• Associate degree in Information Technology or an equivalent combination of education and experience.
• 6+ years of desktop support experience.
• Strong knowledge of Microsoft Windows operating systems.
• Strong knowledge of Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.

Responsibilities

• Provide deskside and remote technical support for company users.
• Act as a Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution and meeting SLAs.
• Support and troubleshoot hardware, software, and connectivity issues involving desktops, laptops, printers, mobile devices, docking stations, VPN, IP telephony, and related peripherals.
• Install, image, configure, deploy, and maintain Windows workstations.
• Install approved software and perform routine maintenance.
• Support software applications.
• Set up and support new employee workstations.
• Maintain accurate documentation of incidents, assets, and resolutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree