Desktop Support Engineer

Prosper • San Francisco, CA

1d • $84,000 - $100,000 • Hybrid

About The Position

We are seeking a resourceful, reliable, and motivated Desktop Engineer to help manage the technology needs of employees in our San Francisco office. A qualified candidate will have solid experience with both macOS and Windows devices, including troubleshooting, software installation, remote management, and a strong working knowledge of industry best practices. The Desktop Engineer will report to the Support Manager of Corporate IT and will work as part of the tightly knit Corporate IT team to provide all employees with the best possible experience with the technology they use in their daily work lives. In this role, you'll be expected to operate with a high degree of autonomy, take ownership of recurring issues, and help mentor more junior team members. Above all other factors, we are looking for a smart, driven candidate who wants to be part of a culture of innovation and creativity as we develop and define the peer-to-peer lending market. This is a hybrid role that will be required to be on-site in our San Francisco office Tuesday – Thursday with the flexibility of working from home on Mondays and Fridays.

Requirements

• Amazing interpersonal skills, being patient and friendly while identifying and supporting the needs of end-users.
• 2+ years of relevant experience supporting medium-sized enterprises.
• Strong experience supporting major desktop platforms (Windows and macOS) and fundamental employee computing needs.
• Understanding of Active Directory objects for management of users and computers.
• Hands-on experience with the Google Workspace, and Microsoft O365 Suite.
• Experience using AI tools to automate workflows and increase day-to-day productivity.
• The ability to learn new technologies and processes quickly.
• Experience with updating an IT asset management system for keeping an up-to-date inventory of all IT assets and their location.
• The ability to identify, develop, and implement processes and policies to improve efficiency in handling support issues.
• The ability to be a strong team player.
• The ability to work different shifts and schedules, including occasional on-call after-hours support.

Nice To Haves

• Experience with Okta, MFA, Slack, Microsoft AVD’s, Jira, and Confluence are a major plus.

Responsibilities

• Manage onboarding, off-boarding, equipment shipping and receiving on a rotating schedule.
• Work on support tickets from the Jira Help Desk Ticketing System, updating the system with work performed and problem resolution.
• Remotely troubleshoot tickets and provide detailed notes on steps taken to resolve.
• Image / provision laptops and access to systems for new employees so that they are properly configured for employee first use.
• Work with e-waste vendors to decommission / recycle old assets.
• When onsite, handle desktop support walkups, including assisting employees with hardware troubleshooting.
• Maintain inventory of assets in our asset management system.
• Install and push software and security patches to client computers.
• Leverage AI tools to automate and streamline day-to-day tasks, improve response times, and reduce repetitive manual work.
• Assist other team members in troubleshooting and repairing failures in office infrastructure such as printers, projectors, TV displays, wireless networks, and workstation setup.
• Provide A/V and conference call support for company and departmental meetings.
• Identify, develop, and implement processes and policies that improve the efficiency of the support function.

Benefits

• A competitive salary and a 401(k) with a 5% company match to help you build long-term financial security
• Flexible time off
• Paid parental leave
• An annual wellness allowance
• Comprehensive health coverage
• Udemy access
• Childcare assistance
• Pet insurance
• A bevy of additional savings through Beneplace

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed