Desktop Support Engineer

Vitol•Houston, TX

3d•Onsite

About The Position

The Desktop Support Engineer will have responsibility for providing day-to-day 1st and 2nd level support for both hardware and software related to End User Computing. This includes hardware and software support, telephony (land and mobile), and printers. The role also serves as the point of contact for third-party application support, involving opening support tickets, communicating technical issues, coordinating troubleshooting, and ensuring resolution. Responsibilities include preparing new joiner and visitor desk setups (PC, phones, network connection, AD account), installing, configuring, and maintaining workstations (hardware and software like Windows 10, Office 2019/365, Bloomberg, Reuters Eikon), and managing devices such as iPhones, computers, printers, and scanners. The engineer will follow and maintain application deployment via SCCM, Intune, and other MDM applications, and support users in the AMER region while interacting with global support teams. Duties also include documenting standards, following procedures, working beyond normal business hours, being on call, creating and maintaining automation/scripts for the helpdesk, and performing desk moves which involve transporting hardware, peripherals, disconnect/reconnect procedures, and cable management.

Requirements

Practical technical skills on Microsoft environment (Workstation Windows OS and Office products)
Practical experience working with SCCM, Citrix, Intune or other MDM platform, Active Directory, NTFS file and share permissions

Nice To Haves

Preferably at least 5-10 years’ experience as desktop support or similar position
Previous experience working with commodities and/or trading industry, an advantage
An understanding of trading support applications, such as Reuters, Bloomberg, etc., an advantage
Preferably Bachelor of Science in Computer Engineering or related IT Course work
Fluency in Spanish or French, an advantage
Flexible and available out of business hours
Highly responsive, energetic and enthusiastic
Capable of prioritising tasks and meeting critical deadlines
Structured and rigorous
Good management under stress and pressure
Excellent judgment, attention to details
Can work independently
Strong communication skills, both verbally and in writing
Solution and results oriented
Team player, with an open non-political style and a high level of personal integrity

Responsibilities

Providing day to day 1st and 2nd level support for both hardware and software related to End User Computing (including Hardware and Software support, telephony land and mobile, and printers)
Serve as the point of contact for third-party application support, including opening support tickets, communicating technical issues, coordinating troubleshooting efforts, and following through to resolution.
Preparing in the desk set up of new joiners and visitors, including PC, phones, network connection and AD account
Install, configure and maintain workstations hardware and software (Operating system and applications such as Windows 10, Office 2019/365, Bloomberg, Reuters Eikon, etc)
Manage iPhone, computers, printers, scanners and other hardware
Follow and maintain applications deployment via SCCM, Intune, other MDM applications
Support and answer user’s questions in the AMER region as well as support and interact with global support teams
Document standards and follow procedures
Will be required to work beyond normal business hours and be on call
Create and maintain automation and scripts to benefit the helpdesk
Perform desk moves, including transporting hardware, peripherals, disconnect and reconnect procedures, and cable management