IT Desktop Support Engineer

OHNWARD BANCSHARES•Maquoketa, IA

1d•Onsite

About The Position

This position is responsible for analyzing, testing, troubleshooting, and evaluating existing desktop systems configuration, such as PC’s/Laptops and virtual desktop environments. Validates Advanced Threat Protection (Microsoft Defender XDR) and PC patching status. This position will also serve as the lead engineer for our IP Telephony platform.

Requirements

Must be able to install, configure, troubleshoot and maintain all the software applications and peripheral equipment used in the company.
Must have strong communication and training skills and can communicate technical information to non-technical users.
Requires special technical knowledge of the techniques and procedures of software and desktop support for multiple users.
Must understand installation, configuration and troubleshooting processes for software, hardware, and accessory equipment.
Associate of Arts or Associate of Science degree in a computer related field plus 2 years’ experience; or equivalent combination of education and experience.

Nice To Haves

Be a strategic and forward thinking individual
Requires the ability to independently perform all the duties and of the position efficiently and effectively.

Responsibilities

Owner of PC Build Process
Owner of PC OS and applications
Windows OS FIS applications and peripherals
Third party applications
Assist in the management of inventory
Primary responsibility of PC builds and personalization
Oversight of Advanced Threat Protection (Microsoft Defender XDR) for non-server compute devices
Review Defender health, validate configuration settings and full deployment
Test and validate vulnerability compliance across all Windows Desktop assets
Oversight of PC patching
Deploy, test and validate patching compliance
Primary responsibility for phone system configuration and support
Escalate issues to VaaS provider
Backup Tier 1 Support Desk Responsibilities as needed
On Call responsibilities – one week rotation
Monthly Microsoft Defender XDR status report
PC Patching Status
Ongoing Project/Workload Status
Research hardware or software products to meet the need for growth that comes with evolving applications and technology.
Run monthly status reports.
Train users in procedures related to PC/Laptop, or related systems, operation and applications software.
Performs other duties as assigned.

Benefits

Stakeholder Bonus
Health Insurance
Dental Insurance
Retirement Plan (401k) – 3% Safe Harbor Contribution + Discretionary Contribution
10 Observed Holidays
PTO
Group Term Life provided
Short Term Disability - 100% provided by company
Long Term Disability
Maternity/Paternity Leave – 100% of pay
Community Involvement Pay-It-Ohnward – Company Giving Program
Grilling for Charity – Community Donations
Thank God Its Monday (TGIM) Company Event