Desktop Support Engineer

Vitol•Houston, TX

2d•Onsite

About The Position

The Desktop Support Engineer will have responsibility for providing day-to-day 1st and 2nd level support for both hardware and software related to End User Computing. This includes hardware and software support, telephony (land and mobile), and printers. The role also involves serving as the point of contact for third-party application support, preparing new joiner and visitor desk setups, installing and configuring workstations, managing various hardware devices, supporting application deployment, documenting standards, and performing desk moves. The position requires working beyond normal business hours and being on call, as well as creating and maintaining automation and scripts for the helpdesk. The support will be for the AMER region, with interaction with global support teams.

Requirements

Practical technical skills on Microsoft environment (Workstation Windows OS and Office products)
Practical experience working with SCCM, Citrix, Intune or other MDM platform, Active Directory, NTFS file and share permissions

Nice To Haves

Previous experience working with commodities and/or trading industry, an advantage
An understanding of trading support applications, such as Reuters, Bloomberg, etc., an advantage
Fluency in Spanish or French, an advantage

Responsibilities

Providing day to day 1st and 2nd level support for both hardware and software related to End User Computing (including Hardware and Software support, telephony land and mobile, and printers)
Serve as the point of contact for third-party application support, including opening support tickets, communicating technical issues, coordinating troubleshooting efforts, and following through to resolution.
Preparing in the desk set up of new joiners and visitors, including PC, phones, network connection and AD account
Install, configure and maintain workstations hardware and software (Operating system and applications such as Windows 10, Office 2019/365, Bloomberg, Reuters Eikon, etc)
Manage iPhone, computers, printers, scanners and other hardware
Follow and maintain applications deployment via SCCM, Intune, other MDM applications
Support and answer user’s questions in the AMER region as well as support and interact with global support teams
Document standards and follow procedures
Will be required to work beyond normal business hours and be on call
Create and maintain automation and scripts to benefit the helpdesk
Perform desk moves, including transporting hardware, peripherals, disconnect and reconnect procedures, and cable management