PRN Resident Services

Experience Senior Living•North Port, FL

13d

About The Position

Experience Senior Living is seeking a PRN Resident Services team member to support residents, families, guests, vendors, and staff. The position serves as a point of contact for requests and concerns, provides welcoming and personalized customer service, and coordinates services and community activities. Duties also include managing calls and messages, supporting transportation and dining reservations, maintaining community security logs, and keeping the reception and welcome areas organized. The role may include driving responsibilities and requires schedule flexibility for weekends, evenings, and holidays. Employment is contingent upon successful completion of background screening in accordance with Florida law and company policy; some positions may require fingerprinting and Level 1 or Level 2 screening.

Requirements

Experience as a concierge or in a customer service role is preferred.
One to two years of experience working with seniors is preferred.
Use independent judgment and discretion to make decisions in customers’ best interests.
Communicate verbally, in writing, and through pictures when necessary.
Demonstrate confidence and patience in interactions.
Manage time efficiently.
Operate standard office equipment.
Use technology effectively, including computers, iPad/tablet devices, word-processing programs, internet access, and email.
If driving responsibilities are required, possess a valid driver’s license and an acceptable driving record under the company’s Motor Vehicle Policy.
Think creatively and independently, develop innovative solutions, solve problems with sound judgment, and use reason when addressing emotional topics.
Identify, obtain, and allocate resources to achieve applicable goals.
Handle routine operations consistently with existing solutions to problems.
Work collaboratively in a team and support the company’s culture and goals.
Be punctual, neat, clean, and professional in appearance.
Work varied schedules, including weekends, evenings, and holidays.
Successfully complete background screening in accordance with Florida law and company policy; fingerprinting and Level 1 or Level 2 screening may be required for certain positions.

Nice To Haves

Experience as a concierge or in a customer service role.
One to two years of experience working with seniors.

Responsibilities

Serve as a point of contact for needs, requests, and complaints from residents, families, guests, vendors, and staff.
Understand customer needs and provide positive, memorable service and personalized solutions.
Answer phone calls within three rings, determine their nature, relay information or route calls, and take and deliver detailed messages promptly.
Coordinate services for residents and families, including dry cleaning, grocery and drug store delivery, dinner reservations, beauty services, tickets, transportation, and errands; follow up to confirm satisfaction.
Connect with new residents and families within their first week to welcome them and explain community concierge services.
Answer questions and direct people to nearby community resources as appropriate.
Coordinate the community transportation schedule, monitor requests for conflicts, and provide written confirmations.
Liaise with the culinary department regarding guest meal reservations and provide written confirmations.
Make reminder calls to residents who are not in the dining room and maintain RSVP lists for community and family events and special meals.
Maintain community security by following procedures and monitoring resident and guest sign-in and sign-out logs.
Keep the reception, lobby, and welcome area safe, clean, and organized in accordance with procedures and regulations.
Receive and sort incoming mail and deliver it as appropriate.
Receive and log packages arriving at the community.
Perform other duties as assigned.