Cambridge

Agility Recruiting • San Francisco, CA

2d • Onsite

About The Position

We are looking for a Resident Services Team Lead to join our team providing hands-on support and case management to formerly homeless individuals and families in San Francisco. This is a meaningful, community-centered role where your work directly shapes lives. You will lead day-to-day operations of an on-site Resident Services office, providing purposeful case management, crisis intervention, and housing retention support within a Housing First and Harm Reduction framework.

Requirements

• A Bachelor's degree in social work, psychology, or a related behavioral science
• At least 2 years of experience working with individuals experiencing homelessness, substance use challenges, mental health issues, or disability
• At least 1 year of case management and crisis intervention experience
• Solid working knowledge of supportive housing, Housing First, trauma-informed care, motivational interviewing, and harm reduction principles
• Familiarity with San Francisco community resources and service programs
• Strong computer skills including Outlook, Word, Excel, and Salesforce or similar database platforms
• A genuine commitment to social justice advocacy

Nice To Haves

• Master's degree or certification such as CAADAC or CCAPP strongly preferred
• Fluency in Spanish, Mandarin, Cantonese, or Russian is a plus

Responsibilities

• Carry a caseload of up to 25 residents, conducting assessments, developing service plans, and ensuring follow-up and referrals are completed and documented
• Provide crisis intervention, conflict resolution, and de-escalation support to residents as needed
• Accompany clients to community-based appointments and connect them with local resources
• Collaborate with on-site Resident Services Counselors and coordinate across departments to deliver seamless, resident-centered care
• Support residents with housing retention strategies and empower them through community building activities
• Help facilitate monthly community meetings and contribute to a welcoming, stable environment for all residents
• Partner with the Resident Services Manager on administrative duties and organizational initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level