Resident Services Liaison (Social Worker - BSW)

Westminster-Canterbury on Chesapeake Bay•Virginia Beach, VA

10d•Onsite

About The Position

The Resident Services Liaison (BSW) serves as a central point of contact between residents, families, and internal departments to support a seamless living experience at Westminster-Canterbury on Chesapeake Bay. The role supports new resident move-ins and orientations, encourages ongoing engagement, monitors resident satisfaction, and collaborates with staff and leadership to resolve concerns and improve services. The Liaison helps residents feel welcomed, supported, and connected while upholding the community’s standards of hospitality, responsiveness, and quality of care. The position is based at the community’s Virginia Beach campus and reports to the Senior Resident Services Liaison. It is a full-time, exempt position scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

Bachelor’s degree in Social Work.
At least three years of experience working with the aging adult population.
Familiarity with Microsoft and Google applications.
Willingness to receive an annual flu vaccination.
Strong interpersonal and communication skills for managing complex family systems, social needs, and resident concerns.
Strong organizational and time-management skills.
Ability to respond effectively to internal and external inquiries.
Ability to maintain sensitivity, professionalism, and confidentiality.

Nice To Haves

Experience with Lifecare CCRC’s is desirable.

Responsibilities

Serve on the Admissions Committee and conduct pre-admission interviews to determine whether prospective residents meet established criteria.
Provide outreach to each new resident on moving day.
Coordinate ongoing New Resident Orientation to facilitate community orientation.
Work closely with the Welcoming Committee to acclimate new residents to the community.
Coordinate with the Senior Resident Services Liaison and Chief Financial Officer to support residents who receive financial assistance.
Assist residents with in-house transfers within the same level of care.
Coordinate with Marketing and the Chief Financial Officer to determine apartment availability and financial outcomes.
Participate in Interdisciplinary Care Planning and Resident Reviews, providing input and insight.
Maintain documentation consistent with regulatory requirements and policies for each level of care.
Assist and mediate when residents experience disputes or significant psychosocial problems.
Screen Resident-Hired Workers for policy compliance, verify qualifications, and maintain safeguards for safe and effective task performance.
Coordinate and communicate important updates and information to residents, including Chatter articles, updates to the Resident Guidebook and Pet Directory, notices, and meetings.
Provide resources, education, referrals, and support to residents challenged by impairment, helping them remain as independent as possible.
Serve on interdepartmental and intradepartmental teams.
Assist The Hoy Center with social work discharge-planning functions.
Assist with updates to electronic databases, including Electronic Medical Records (e.g., PCC) and Monday.com.
Perform other duties as assigned.
Conduct geriatric biopsychosocial assessments and cognitive screenings.
Respond effectively to internal and external inquiries.
Manage responsibilities independently using strong organizational and time-management skills.
Maintain sensitivity, professionalism, and confidentiality when addressing resident concerns and complex family systems.