Resident Services Liaison (Social Worker - BSW)
About The Position
The Resident Services Liaison (BSW) serves as a central point of contact between residents, families, and internal departments to support a seamless living experience. The role supports new-resident move-ins and orientation, promotes ongoing engagement, and helps residents feel welcomed, supported, and connected. Through communication, resident satisfaction monitoring, and collaboration with staff and leadership to resolve issues and improve services, the Liaison helps uphold the community’s standards of hospitality, responsiveness, and quality of care. The Resident Services Team supports residents in solving problems, accessing services, staying informed, and participating in community life, with resident satisfaction and well-being at the forefront. The position is based at Westminster-Canterbury on Chesapeake Bay in Virginia Beach and reports to the Senior Resident Services Liaison. The schedule is full-time, Monday through Friday, 8:30 a.m. to 5:00 p.m.
Requirements
- Bachelor’s degree in Social Work.
- At least three years of experience working with the aging adult population.
- Familiarity with Microsoft and Google applications.
- Willingness to receive an annual flu vaccination.
- Strong interpersonal and communication skills for managing complex family systems, social needs, and resident concerns.
- Sensitivity, professionalism, and confidentiality.
- Ability to conduct geriatric biopsychosocial assessments and cognitive screenings.
- Ability to manage responsibilities independently with strong organizational and time-management skills.
- Ability to respond effectively to internal and external inquiries.
Nice To Haves
- Experience with Lifecare CCRC’s.
Responsibilities
- Serve on the Admissions Committee and conduct pre-admission interviews to determine whether prospective residents meet established criteria.
- Provide outreach to each new resident on moving day.
- Coordinate ongoing New Resident Orientation to facilitate community orientation.
- Work with the Welcoming Committee to acclimate new residents to the community.
- Coordinate with the Senior Resident Services Liaison and CFO to support residents receiving financial assistance.
- Assist residents with in-house transfers within the same level of care.
- Coordinate with Marketing and the CFO to determine apartment availability and financial outcomes.
- Participate in Interdisciplinary Care Planning and Resident Reviews, providing input and insight.
- Maintain documentation consistent with regulatory requirements and policies for each level of care.
- Provide assistance and mediation to residents experiencing disputes or significant psychosocial problems.
- Screen Resident-Hired Workers for policy compliance, verify qualifications, and maintain safeguards for safe and effective performance of assigned tasks.
- Coordinate and communicate important resident updates and information, including Chatter articles, Resident Guidebook updates, Pet Directory updates, notices, and meetings.
- Provide resources, education, referrals, and support to residents challenged by impairment, helping them remain as independent as possible.
- Serve on interdepartmental and intradepartmental teams.
- Assist The Hoy Center with social work discharge planning functions.
- Assist with updates to electronic databases, including Electronic Medical Records (e.g., PCC) and Monday.com.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance, available Day One.
- Life and short- and long-term disability insurance.
- Retirement plan with employer match.
- Paid time off (PTO), six paid holidays, and two floating holidays.
- Tuition assistance and scholarships for employees and their families.
- Employee Assistance Program (EAP).
- Legal and identity theft protection plans.
- Team member discounts.
- Career growth and leadership development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
