Resident Services Coordinator - New York, NY

Greystar Management Services•City Office New York, NY

About The Position

The Resident Services Coordinator provides effective customer service to prospective and current tenants and property staff, using in-depth knowledge of the property and its functions. The role assists property staff with planning and implementing resident activities and promotes a quality living experience for residents. The coordinator manages resident functions and activities, supports resident requests and issues, oversees selected resident amenities and rentals, and coordinates maintenance work orders and follow-up. The role also inspects buildings and grounds for safety and cleanliness. It may require travel to other properties or business and training events, and a flexible schedule that includes being on call during evenings, weekends, and holidays.

Requirements

Provide effective customer service to prospective tenants, current tenants, and property staff using in-depth knowledge of the property and its functions.
Be able to stand, walk, and/or sit for extended periods and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Be able to work indoors and outdoors in all weather conditions.
Be able to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Be able to work a flexible schedule, including taking on-call duty during evenings, weekends, and holidays.

Responsibilities

Coordinate resident functions and activities, orient residents to the property, assist with utility setup, and deliver packages and package-claim reminders.
Develop and publish the property newsletter, including planned events, resident services, and advertisements.
Handle resident issues, including neighbor disputes, maintenance repairs, and resident requests.
Prepare incident reports related to resident issues in accordance with company standards.
Schedule activity center or clubhouse rentals, maintain rental contracts, and collect applicable fees.
Ensure guest suites are in rental condition and provide additional resident amenities such as movie rentals, books, and games.
Process maintenance work orders, ensure they are completed timely and accurately, and contact residents to confirm satisfaction with completed work.
Prepare a weekly maintenance report to verify resident requests are being completed.
Inspect buildings and grounds for safety and cleanliness and alert maintenance to items requiring repair.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service.
Additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Paid six-week sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for onsite bonus programs.