Resident Services Coordinator and Billing Support

North Terrace Property Management•Kansas City, MO

4d•$18 - $22•Onsite

About The Position

This is a unique, dual-function role where no two days look exactly the same - and that's what makes it exciting. You'll be the heartbeat of our front office, the first face residents see when they walk through the door and a critical part of keeping our billing and leasing operations accurate and on track.

Requirements

Ability to work independently and manage time without constant direction
Natural multitasker who can shift from helping a resident at the front desk to processing billing entries - and back again - without missing a beat
Detail-oriented - accuracy matters whether it's a dollar amount or a move-in date
Strong follow-through skills - ability to finish tasks started
Strong communication skills - professional, timely, and clear in every interaction

Nice To Haves

Familiarity with property management software or accounting tools is a plus (we use Rent Manager, QuickBooks, AVID, Outlook, and Nextiva)

Responsibilities

Greet and assist walk-ins, answer calls, send move-in access codes to new residents, and make sure every person who reaches out feels heard and supported.
Help prepare move-in packets, track lease signings, confirm utilities are on, and make sure new residents have everything they need before they get their keys.
Sort and scan mail, enter daily bills, post credit card charges, reconcile purchases, and manually enter completed work orders into QuickBooks.
Prorate charges for move-outs, support General Ledger entries in AVID, and - as you grow in the role - take on even more financial responsibilities including deposit processing and monthly bill pay.
Maintain a daily move-in tracker, run a Friday report of all upcoming move-ins for the week, and keep a weekly leasing tracker up to date with move-in details, rent amounts, specials, and pre-leases - all used for owner reporting.