Resident Services Coordinator

The Laramar Group LLC•Chicago, IL

just now•$20 - $21•Onsite

About The Position

COME GROW WITH US! Laramar was founded in 1989. 35+ years later, we're a vertically integrated investment and property management corporation. From humble beginnings to nationally recognized, we haven’t forgotten the basic reason for our success: our people and the relationships they nurture. We're experts at Elevating Everyday Living. OPPORTUNITY IS EVERYWHERE. At Laramar, you’re part of something special. Something unique. Our core values are our DNA, and it’s up to each one of us to bring that to life. We Own It. Most importantly, we stay true to it. We Make It Better Together. WE CARE ABOUT OUR PEOPLE. And that is reflected in our commitment to providing excellent benefits including: zero-dollar healthcare plan option, flexible hours & PTO, company-paid life insurance along with paid short- and long-term disability insurance, 14 paid holidays (including your birthday!), Sundays off, and a 401k with company match. Plus, we offer a housing discount if you live on site!

Requirements

High school diploma or equivalent certification.
Excellent verbal and written communication skills
Ability to effectively present information in one-on-one and small group situations
Ability to quickly develop strong working relationships.
Must possess strong attention to detail.
Must be proficient in Microsoft Office products.
Must possess customer service abilities and attitude.
Well organized and flexible with the ability to multi-task.
Proactive and able to react to changing priorities.

Nice To Haves

Embodies Laramar Core Values
Strong oral and written communicator
Positive attitude, organization with strong attention to detail required
Participate in proactive team efforts to achieve departmental and company goals
Ability to learn, adapt, and excel with new company software
Demonstrated a high level of interpersonal communication amongst team members and clients
Able to maintain high energy, friendly demeanor, and perform in a fast-paced environment
Strong knowledge of sales tactics, skills, and assets

Responsibilities

Greet residents, potential residents and guests.
Manage the guest suite and resident amenity schedule and ensures that these spaces are stocked and prepared for visitors.
Plan resident functions and coordinate events with local businesses to increase resident satisfaction.
Resolve resident disputes, making every effort to achieve resident satisfaction.
Manage administrative requests from residents.
Prepare new resident move in welcome packets.
Create resident notices and communication pieces.
Ensure that property lobby areas clean and refreshments are fully stocked.
Place office supply orders for property.
Update social media sites.
Create and distribute resident renewal letters on a weekly basis.
Answer incoming calls and respond to voicemail messages in a timely manner.
Input resident work orders into property software system.
Assist the leasing team with tours and walk-ins as needed.
Provides world-class customer service.