Resident Services Coordinator
Twin Pines•New York, NY
•$58,000 - $60,000•Onsite
About The Position
Twin Pines Management is seeking a proactive, organized, and service‑focused Resident Services Coordinator to support daily operations across our multifamily residential portfolio. This role is ideal for someone who excels in a fast‑paced environment, maintains a strong sense of urgency, and delivers consistently exceptional customer service.
Requirements
- 2+ years of experience in multifamily residential property management or a related field
- Proficiency with Yardi required
- Experience using resident communication platforms (e.g., Hello Alfred, BuildingLink, RentCafe)
- Strong working knowledge of Microsoft Office and Outlook
- Solid understanding of resident relations and service‑oriented operations
- Strong initiative and problem‑solving abilities
- Excellent organizational and time‑management skills
- Clear and professional written and verbal communication
- Customer‑focused mindset with the ability to multitask effectively
- Strong sense of urgency and accountability
- Strong administrative accuracy and attention to detail
- Ability to manage multiple priorities and meet deadlines
- Professional presence and a solutions‑oriented approach
Nice To Haves
- Bachelor’s degree in Business or a related field preferred
Responsibilities
- Serve as a primary point of contact for residents, ensuring a professional, responsive, and positive experience.
- Coordinate and resolve resident inquiries and service requests promptly.
- Manage resident communication through platforms such as BuildingLink, Hello Alfred, and others.
- Assist with lease renewals, track expirations, and prepare related notices and documentation.
- Support rent collection efforts and follow up on resident questions regarding balances and payments.
- Maintain accurate tenant records, reporting, and documentation within Yardi.
- Prepare correspondence, notices, and administrative materials as needed.
- Assist the Resident Services Manager and Resident Services Director in daily operational and administrative tasks.
- Help monitor deadlines, ensure follow‑through on tasks, and contribute to smooth property operations across the portfolio.
Benefits
- medical
- dental
- vision insurance
- retirement savings options
- paid time off
- discretionary bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
