Resident Services Coordinator

KW PROPERTY MANAGEMENT AND CONSULTING•Miami Beach, FL

10h•Onsite

About The Position

The Resident Services Coordinator's primary focus is to act as an extension of the Management Office, ensuring smooth and efficient Front Desk operations at a 5-star level. This role involves creating and updating policies and procedures with management approval and supervising Front Desk personnel. A secondary focus is to enhance residents' enjoyment of building aesthetics, privacy, services, and amenities by anticipating needs and exceeding expectations. While direct supervision is generally limited to Front Desk or Concierge staff, the Coordinator acts as a 'chief of protocol' to ensure seamless coordination between maintenance, housekeeping, and office staff for resident and guest services. The position also assists the management office with resident communications and relationships, and includes duties such as package delivery, amenity rental coordination, room reservations, and greeting residents and guests.

Requirements

Previous experience in a similar position and in a similar setting; such as a hotel is required.
High school diploma or equivalent required.
Excellent communication skills required.
Excellent writing skills required.
Excellent interpersonal skills and strong English communication skills are essential.
Strong grasp of generally used computer applications required; MS Office Suite.
The ability to provide clear, concise notices and reports and to present basic analysis with professional presentation quality essential.
Must have the ability to learn and utilize specialized hospitality and related software required.

Nice To Haves

A 2-year or above college degree preferred.
Conversational ability or fluency in other languages, especially Spanish, is always desirable.

Responsibilities

Create and update necessary policy and procedures for Front Desk operations with management approval.
Supervise Front Desk personnel.
Ensure residents receive optimum enjoyment of building aesthetics, privacy, services, and amenities.
Seek opportunities to create memories and build positive resident relationships.
Facilitate well-orchestrated coordination of maintenance, housekeeping, and office staff.
Assist management office with resident communications and relationships.
Manage package delivery operations.
Coordinate amenity rental events.
Manage theatre and business room reservations.
Greet residents and guests.
Maintain assigned areas in a professional and presentable condition.
Greet all guests in a standing upright position.
Respond to resident and guest concerns with empathy and resourceful problem-solving.
Promptly communicate resident and guest concerns to the Management Office.
Respect resident and guest privacy, perspective, priorities, time, and resources.
Coordinate with office administrative staff to maintain and update unit owner information in the computer database.
Follow all "check-in" policies and procedures.
Make all phone calls to residents in a clear and professional manner.
Direct all inquiries regarding Association affairs to the Management Office.
Be well versed in the Rules and Regulations and report any violations.
Use designated Daily Log and/or Incident Report forms to record facts of incidents.
Receive all telephone calls in a professional manner utilizing proper phone etiquette.
Oversee scheduling and use of condominium amenity areas.
Responsible for amenity rental event coordination.
Submit requests for extra personnel to the Management Office.
Provide the Management Office with event schedules, setup requests, and times.
Provide guest lists and event information to relevant staff and arrange for additional staffing.
Inspect facilities for cleanliness and damage prior to and after events.
Responsible for content and publication of various communications from Management to residents and guests.
Assist with mass mailings at the Manager’s direction.
Follow all standards policies and procedures with regards to emergency response.
Assist Management with hurricane/disaster/emergency preparedness and response.