Resident Service Coordinator Part -Time

The Community Builders•Uxbridge, MA

16d•Onsite

About The Position

The Resident Services Coordinator is responsible for day-to-day resident services at an assigned property. The role includes assessing residents’ needs, developing and managing strategic partnerships with service providers, supervising program operations, collaborating with the Community Manager to support housing stabilization, and recruiting and leading volunteers. The position is part-time, with an in-office expectation of about five days a week. Community Life is The Community Builders’ place-based model, using stable housing as a platform for residents and neighborhoods to achieve success. It engages residents in programs and builds partnerships that create opportunities in youth development, education, workforce development, and asset building. The Community Builders, Inc. is a nonprofit real estate developer and owner whose mission is to build and sustain strong communities where all people can thrive.

Requirements

Experience working with seniors and people with non-elderly disabilities to create and support plans that enable residents to maintain their housing.
Knowledge of mental health issues and cognitive and physical disabilities.
Ability to build and maintain partnerships with community-based organizations according to residents’ needs.
Ability to understand and respect cultural differences in values, attitudes, and beliefs, and respond appropriately when working with residents and planning, implementing, and evaluating programs and services.
Ability to collect, track, and understand data to assess programs and partnerships.
Proficiency with MS Excel, PowerPoint, Word, and Outlook.
Reliable transportation.
BA/BS in human services or a related field.
At least 2 years of experience working in a community service-related field.

Nice To Haves

Knowledge of Federal, State, and Local policies affecting housing and/or experience in property management.
Knowledge of Yardi and Efforts to Outcomes.
Spanish-speaking ability.

Responsibilities

Build relationships with residents to support their needs and goals.
Develop strategic partnerships and provide connections to local service providers focused on Community Life’s primary objectives.
Engage residents in community-building activities that nurture care and respect for the property and apartments.
Support residents at risk of losing their housing.
Support Property Management through unit inspections and recertifications.
Collect data to document services provided to residents and outcomes achieved.
Manage budgets and administrative tasks required to secure and execute contracts and grants.
Supervise day-to-day program operations.
Recruit and lead volunteers at the site.
Collaborate with the Community Manager to support housing stabilization.