Resident Relations Specialist - The Westside

AIR Communities•Plano, TX

10h

About The Position

AIR Communities is hiring a Resident Relations Specialist to provide customer service and problem-solving support to current and future residents at The Westside. The role focuses on resident retention and experience, including managing the resident lease-renewal process and maximizing renewals at the community. The specialist responds to resident concerns, supports move-outs and transfers, and helps residents with a range of community and account-related needs. Compensation includes an expected base pay rate of $22.00 per hour plus monthly renewal commissions.

Requirements

At least 2 years of customer service experience in a fast-paced service environment, such as property management, hospitality, retail, or restaurants.
Strong customer service, retail, hospitality, restaurant, or sales background, with the ability to consistently meet and exceed sales goals.
Ability to provide exceptional, friendly, and professional customer service to current and future residents.
Reliable mode of transportation.
Ability to read, write, and speak English.

Nice To Haves

Bilingual ability.

Responsibilities

Respond to and manage resident complaints and service issues, coordinating with appropriate staff to address and resolve concerns.
Support residents through the move-out process, including notices to vacate and resident transfers.
Manage resident lease renewals, including finalizing renewal leases with residents by phone and online.
Monitor resident retention.
Assist residents with their needs, including helping them pay rent online.
Complete move-in and move-out inspections.
Register cars for on-site parking and register pets for existing residents.
Assist with package deliveries through Parcel Pending.
Enter service requests and answer questions about them.
Gather information for move-outs and assist with notices to vacate.
Send communications to residents.
Coordinate and plan resident functions.
Contact residents about policy violations.

Benefits

Opportunity for extended time off with benefits during slower parts of the year.
25% rent discount at any AIR community, subject to rental application and exclusions.
Option to live on-site or at a nearby AIR community.
Paid time off, including vacation, sick time, and 14 holidays.
Medical, dental, vision, and life insurance options.
HSA/FSA plans.
Company-paid short- and long-term disability.
401(k) plan with up to 6% employer match.
Paid parental leave of up to 16 weeks.
Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid community service time annually.
Commuter benefits.
Pet insurance.
Consumer discounts on various products and services.
Ongoing professional development, leadership training, and career growth opportunities.