Resident Relations Specialist - 21 Fitzsimons

AIR Communities•Aurora, CO

9h•$22 - $24•Onsite

About The Position

AIR Communities is seeking a Resident Relations Specialist for its 21 Fitzsimons Apartment Homes in Aurora, Colorado. The role focuses on resident retention and experience, managing the resident renewal process, and providing customer service and problem-solving support to current and future residents. The position supports residents through lease renewals, move-ins, move-outs, service issues, and other day-to-day needs, with the goal of maximizing renewals and delivering a positive resident experience.

Requirements

At least 2 years of customer service experience in a fast-paced service environment, such as property management, hospitality, retail, or restaurants.
Strong customer service, retail, hospitality, restaurant, or sales background, with the ability to consistently meet and exceed sales goals.
Ability to provide exceptional, friendly, and professional service to current and future residents.
Reliable mode of transportation.
Ability to read, write, and speak English.
Goal-driven approach and willingness to go above and beyond to provide a great customer service experience.
Adaptability to a fast pace and shifting priorities.
Strong problem-solving ability.
Ability to work collaboratively as a team member.

Responsibilities

Respond to and manage resident complaints and service issues, coordinating with appropriate staff to resolve concerns.
Support residents during the move-out process, including notices to vacate and resident transfers.
Manage lease renewals, including finalizing renewal leases with residents by phone and online.
Monitor resident retention.
Assist residents with their needs, including helping them pay rent online.
Complete move-in and move-out inspections.
Register vehicles for onsite parking and pets for existing residents.
Assist with package deliveries through Parcel Pending.
Enter service requests and answer resident questions about them.
Gather information for move-outs and assist with notices to vacate.
Send communications to residents.
Coordinate and plan resident functions.
Contact residents about policy violations.

Benefits

Performance-based compensation, including monthly renewal commissions.
Opportunity for extended time off with benefits during slower parts of the year.
25% rent discount at any AIR community, subject to application requirements and exclusions.
Option to live onsite or at a nearby AIR community.
Paid time off, including vacation, sick time, and 14 holidays.
Medical, dental, vision, and life insurance options.
HSA/FSA plans.
Company-paid short- and long-term disability.
401(k) plan with up to 6% employer match.
Paid parental leave of up to 16 weeks.
Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid community service time annually.
Commuter benefits.
Pet insurance.
Consumer discounts on various products and services.
Ongoing professional development, leadership training, and career growth opportunities.