Resident Relations Specialist - 21 Fitzsimons

AIR Communities • Aurora, CO

9h • $22 - $24

About The Position

AIR Communities is hiring a Resident Relations Specialist for its 21 Fitzsimons apartment community in Aurora, Colorado. The role supports a positive resident experience and community retention through lease renewals, responsive service, resident communications, and coordination of move-outs and transfers. The specialist works with onsite teams to address resident concerns and service issues, supports resident satisfaction initiatives, and handles a range of resident records and community operations.

Requirements

• Bilingual.
• Strong customer service, retail, hospitality, restaurant, or sales background, with the ability to consistently meet and exceed sales goals.
• Two years of customer service experience in a fast-paced service environment, such as property management, hospitality, retail, or restaurants.
• Ability to provide exceptional customer service to current and future residents in a friendly and professional manner.
• Reliable mode of transportation.
• Ability to read, write, and speak English.

Responsibilities

• Respond to resident concerns and service-related issues, partnering with onsite teams to resolve them promptly.
• Manage the resident lease renewal process, including resident outreach, negotiations, and lease execution.
• Monitor resident retention and support initiatives that enhance resident satisfaction.
• Assist residents with move-outs, transfers, and Notices to Vacate.
• Support residents with rent payments, account inquiries, and general service needs.
• Enter and track resident service requests and provide updates as needed.
• Coordinate move-in and move-out inspections.
• Manage parking registrations, pet registrations, and resident records.
• Assist with package management and resident communications.
• Coordinate resident events and community engagement activities.
• Communicate with residents regarding community policies and lease compliance matters.

Benefits

• Opportunity for extended time off with benefits during slower parts of the year.
• 25% rent discount at any AIR community; rental application and certain exclusions apply.
• Option to live onsite or at a nearby AIR community.
• Paid time off, including vacation and sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options.
• HSA/FSA plans.
• Short- and long-term disability paid by the company.
• 401(k) plan with up to 6% employer match.
• Paid parental leave of up to 16 weeks.
• Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid community service time annually.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Ongoing professional development, leadership training, and career growth opportunities.
• Monthly renewal commissions.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed