Resident Manager - New York, NY
About The Position
Rose Associates is seeking an experienced Resident Manager to oversee daily operations in a residential rental community in New York, NY. The role leads the building services team and is responsible for staff performance, resident satisfaction, building operations, and financial success. It requires leadership, problem-solving, multitasking, clear communication, organizational skills, and knowledge of building mechanical infrastructure. The Resident Manager oversees maintenance and repairs, preventive maintenance, building systems, compliance, contractors, expenses, and staffing. The position is on-site and requires responding to emergencies and being on call 24 hours. Work takes place throughout residential buildings, including common areas, offices, amenity spaces, and occupied apartments where domestic pets may be present.
Requirements
- At least 4 years of experience in maintenance and staff management.
- Experience opening a new-construction, lease-up building.
- Strong self-management skills and a professional demeanor.
- Knowledge of building mechanical systems and the ability to develop cost-effective solutions.
- Required credentials: Certificate of Fitness S12, S-13, S-95, and P-99, and EPA 608 Universal certification.
- Strong communication skills with staff, property management teams, and senior management.
- Proficiency with computers, Microsoft Office, and property management software, including Yardi.
- Work authorization is required.
- Ability to ascend and descend stairs, position oneself in small spaces, and lift or move objects weighing more than 50 pounds.
- Comfort with exposure to varying environmental climates and circumstances.
- Ability to perform essential job duties in areas where domestic pets may be present.
- Ability to respond to emergencies and be on call 24 hours.
Responsibilities
- Manage daily property operations and prioritize tenant concerns to ensure timely maintenance.
- Coordinate preventive maintenance, oversee compliance with audits and local laws, obtain vendor quotes, and schedule repairs.
- Implement corporate maintenance procedures; coordinate with contractors; negotiate and manage service contracts; and ensure quality, safety, and legal compliance.
- Assist with developing and managing the building maintenance budget, review variances, control expenditures, identify cost savings, and prepare management reports.
- Respond to building emergencies, supervise construction projects, enforce safety protocols, conduct inspections and training, and maintain records, including investigating and reporting accidents and incidents.
- Oversee and assess building staffing requirements to support effective workforce management.
- Be present on-site, move throughout the building, and meet with tenants, staff, vendors, and visitors.
- Optimize building efficiency through sustainable energy practices, grid-interactive maintenance, and modern security technologies.
- Perform duties in residential areas where domestic pets may be present, including common areas, lobbies, offices, amenity spaces, and occupied apartments.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
