Resident Experience Manager - New York, NY

Natural Wireless • New York, NY

2d • $50,000 - $50,000 • Onsite

About The Position

Natural Wireless is seeking a proactive, personable Resident Experience Manager to represent the company across a portfolio of luxury residential buildings in the New York metropolitan area. The field-based role focuses on building relationships with property managers and staff, maintaining the company’s visibility with residents, and supporting service adoption through on-site engagement and outreach. The manager works independently and sets their own daily schedule, while attending monthly team meetings at the New Jersey headquarters.

Requirements

• Excellent interpersonal, communication, and customer service skills.
• Professional demeanor and ability to engage with residents, leasing staff, and property management teams.
• Strong organization, self-motivation, and attention to detail.
• Familiarity with CRM systems, Google Workspace, and Microsoft Office.
• Ability to travel daily throughout New York City and facilitate evening lobby events as needed.
• Ability to lift up to 25 pounds for marketing displays or event materials.

Nice To Haves

• Experience in property management, residential services, hospitality, or customer engagement.

Responsibilities

• Serve as the primary point of contact between Natural Wireless, property managers, and building staff.
• Schedule and make daily visits to assigned residential buildings to maintain relationships and support resident and property satisfaction.
• Educate property staff about Natural Wireless services, benefits, and value proposition.
• Coordinate and carry out on-site promotions, including lobby hours and resident events.
• Develop building-specific outreach strategies to increase awareness and sign-ups.
• Track resident feedback, building-specific issues, and opportunities to improve service delivery.
• Work with internal teams to address management inquiries and service concerns.
• Maintain detailed records of visits, events, and engagement metrics in Pipeline CRM.
• Attend monthly team meetings at the New Jersey headquarters and contribute to improvement initiatives.

Benefits

• Competitive salary and comprehensive benefits package.
• Flexibility and independence in a dynamic field-based role.
• Opportunity to contribute to expanding next-generation Internet services in New York City.
• Supportive team environment with room for career growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed