Agent Experience Manager - New York, NY

Anywhere • New York, NY

4d • $31 - $36 • Onsite

About The Position

Sotheby’s International Realty is seeking a highly organized, client-focused Agent Experience Manager to support onboarding, adoption, and ongoing engagement with Home Platform, the company’s proprietary technology platform. The role is based in the East Side office in New York City and requires in-person work five days per week. It primarily provides virtual support to Resort Markets, including Cape Cod, Greenwich, the Hamptons, and Palm Beach, while also supporting the East Side office as business needs require. Occasional travel to Resort Market offices may be required.

The manager helps agents use Home Platform and related services through individual support, recommendations, and group training. The role works with onboarding, local brokerage leadership, administrators, marketers, geographic counterparts, and the Product Lead to help agents succeed, address technology questions, and support platform migrations and vendor relationships.

Requirements

• Exceptional customer service experience, including the ability to coach agents with diverse skill levels and backgrounds.
• Strong presentation skills, including coaching multiple agents at once and presenting at larger sales meetings.
• Passion for meeting and exceeding scorecard goals and ability to influence others toward shared objectives.
• Ability to manage multiple priorities and deadlines without sacrificing quality.
• Proficiency in Microsoft Office, Google Workspace, CRM systems, and marketing technology platforms.

Nice To Haves

• At least 1 year of experience in learning and development, training, sales, real estate, or a related field.
• Bachelor’s degree in Marketing, Communications, Business, or a related field.

Responsibilities

• Promote adoption of Home Platform and adjacent services by providing agents with one-on-one support, strategic recommendations, and group training.
• Coach agents to use Home Platform independently, including creating marketing materials, optimizing how listings are brought to market, and cultivating potential buyer and seller lists.
• Meet organizational targets for agent platform usage, including session frequency and breadth of tool adoption.
• Partner with the Onboarding team on strategy and logistics for welcoming new real estate agents to Sotheby’s International Realty.
• Answer day-to-day questions and troubleshoot Home Platform and other technology systems; establish regular office hours or another support approach for agents.
• Partner with local brokerage leadership, administrators, marketers, and geographic counterparts to provide support for agents.
• Support the Product Lead with internal platform migrations and third-party vendor relationships as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed