Resident Manager - 5 Times Square, New York, NY 10036

Rose Associates Inc.•New York, NY

1d•$200,000 - $250,000•Onsite

About The Position

Rose Associates is seeking an experienced Resident Manager to take charge of one of the most ambitious and iconic office to residential conversions to date. This role involves managing and coordinating daily operations, overseeing and reviewing staff performance, and contributing to the financial success of the property. The ideal candidate will be a trailblazer with exceptional leadership and problem-solving skills, and the ability to multitask effectively. As the leader of the assigned community, you will ensure compliance, optimize building performance, and enhance resident satisfaction.

Requirements

A minimum of 15 years of experience in maintenance and staff management.
Ability to implement sustainable energy practices to optimize building efficiency.
Experience with grid interactive maintenance procedures to reduce carbon footprint of building.
Demonstrated knowledge of building mechanical systems, including but not limited to plumbing, electrical, carpentry, apartment alterations, waterproofing, generators and commercial HVAC systems.
Exposure to high-rise office building operations.
Lease-up, new construction, and commercial property maintenance experience in the New York City market.
Proficiency in effective verbal and written communication with staff, property management teams, and senior management.
Possession of the required licenses and certificates (Certificate of Fitness S12, Certificate of fitness S-13 Certificate of fitness S-95, Certificate of fitness P-99, EPA 608 Universal).
Willingness to respond to emergencies and be on call 24 hours.
Strong self-management and prioritization skills.
Maintain professional demeanor at all times.
Practical experience with modern motion detection and video capture technologies to reduce costs and enhance security.
Proficiency with computers and property management software, including Microsoft Office and Yardi.

Nice To Haves

Experience with unions, particularly 32BJ, is preferred.

Responsibilities

Manage day-to-day property operations & maintenance of asset with a focus on promptly addressing tenant and client concerns while providing a best-in-class customer-focused experience throughout the property.
Ensure the timely maintenance of all building operations and systems, including coordinating preventive maintenance work, readiness of mechanical equipment, and performance of asset.
Ensure that all properties successfully pass audits and company, city and state inspections, and remain compliant with local laws and national code.
Oversee all maintenance and repair activities, which involves obtaining quotes from vendors, scheduling and coordinating work, and reviewing completed tasks.
Implement corporate standard operating procedures for maintenance.
Collaborate with external contractors and vendors for specialized services.
Negotiate service contracts, from the bidding process to management of building contracts, and verifying that suppliers/service providers meet their contractual obligations (e.g., HVAC, cleaning, landscaping, snow removal, pest control, critical systems maintenance, etc.).
Ensure that all work performed by external parties meets quality and safety standards.
Assist in the development and management of the building maintenance budget.
Routinely review budget variances and communicate with the general manager to meet financial goals of the property.
Monitor and control maintenance expenditures to meet budget goals and identify cost savings, if possible, without compromising the quality of work.
Respond to building emergencies by coordinating resources and providing guidance to resolve the situation and implement corrective and preventive actions.
Supervise construction projects and capital improvements as needed.
Enforce safety protocols and guidelines for all maintenance activities.
Conduct regular safety inspections and provide necessary training to ensure a safe work environment.
Investigate and report any workplace accidents or incidents.
Maintain accurate records of all maintenance activities, repairs, and inspections.
Prepare reports and documentation for management as needed.
Ensure compliance with regulatory and legal requirements.
Recruit, hire, lead, train, mentor and evaluate a team of building staff.
Administer disciplinary actions for all building staff.
Create and maintain a productive working environment by assigning and following up on daily tasks.
Approve weekly payroll and oversee all personnel actions.
Collaborate with relevant unions and union representatives.
Effectively communicate with tenants, vendors, staff and various departments within the company.
Recognize areas for improvement, detect issues and assess the best plan of action to rectify them.
Perform duties outside their normal responsibilities as needed.