General Manager - 5 Times Square, New York, NY 10036

Rose Associates Inc.•New York, NY

1d•$225,000 - $250,000•Onsite

About The Position

Rose Associates is seeking an experienced General Manager to oversee one of the most ambitious office-to-residential conversions in New York City. This role involves cultivating relationships with new residential tenants, existing commercial and retail tenants, owners, and the internal team to ensure seamless property operations. The property aims to deliver a hospitality-driven experience with a strong focus on high-quality service. The General Manager will work with stakeholders to achieve property goals, optimize occupancy and profits, and enhance the property's reputation, service standards, and market value.

Requirements

Bachelor’s degree in business, marketing, hospitality, real estate, or finance or equivalent experience.
A minimum of 15 years of multifamily residential property management experience.
Lease-up, new construction, and commercial property management in the New York City market.
Working knowledge and exposure to office and retail property management.
Excellent interpersonal, verbal, and written communication skills.
Passion for working with people, ability to create and execute building initiatives, and leading with a hospitality mindset.
Proficiency in navigating computers and property management software, to include Microsoft Office iLuvLeasing (CRM), On-Site, and Yardi.
Robust labor relations experience and skills.
Strong technical knowledge of building systems, operations and maintenance.
Understanding of marketing trends, budgeting and reporting, including strong financial skills with knowledge of GAAP.
Valid NYS real estate license or ability to obtain one within the first 120 days of employment. All active license holders must register their license with Rose Associates upon hire.
Work authorization (required)
Must be available to work weekends (Saturdays and Sundays) as needed

Responsibilities

Interact with property owners, upper management, internal team members, and business partners to maximize client satisfaction, ensure project completion, and stay apprised of day-to-day property operations.
Interface with residents to punctually address their concerns.
Work in conjunction with internal departments such as compliance, leasing, and accounting, including examining all lease packages for current and potential residents.
Provide direction, set goals and objectives, and manage scheduling for Resident Managers, office, building, and leasing staff while fostering a positive and collaborative work environment.
Recruit, train, and lead a cohesive team to ensure efficient property operations.
Oversee the training curriculum to ensure hospitality standards and initiatives are achieved.
Implement, track and achieve set service KPIs that create elevated tenant experiences.
Ensure compliance and communication of policies and procedures for residents and internal team members to exceed survey, audit, review, and inspection expectations.
Perform regular property inspections to identify maintenance issues, in addition to overseeing maintenance of all building operations and systems, coordinating preventive maintenance work, identify and coordinate vendors for building repairs, construction, and capital improvements in partnership with the Resident Manager.
Oversee ongoing construction for new buildings.
Negotiate service contracts and ensure compliance with contractual obligations.
Be available after-hours for emergencies, coordination of resources and implementation of corrective action.
Ensure appropriate insurance requirements are in place, and report liability and property incidents to upper management and submit necessary paperwork.
Participate in the preparation of and adhere to operating budgets and forecasts, prepare Monthly Variance Reports and other standard and when necessary, custom reports.
Analyze patterns of income and expenses, providing recommendations to ownership. Implement strategies for enhancing financial operational performance wherever feasible.
Process invoices through the AP system and manage vendor payments.
Build positive relationships with residents, addressing concerns and implement resident retention initiatives and community engagement programs ensuring a high level of satisfaction.
Be present on-site and be able to move throughout the building to address building related matters, including exceptional communication skills to meet with tenants, staff, vendors and visitors.
Ascend and descend stairs and be comfortable with exposure to varying environmental climates and circumstances.
Perform the essential duties and responsibilities of the position in residential environments where domestic pets are routinely present.
Perform duties outside their normal responsibilities as needed.