Resident First Program Manager

The Clear Blue Company•Nashville, TN

39d

About The Position

We are seeking a Resident First Program Manager to manage the planning and execution of The Clear Blue Company’s (CBC) Resident First programming across our portfolio. We are looking for a highly organized, relationship-driven individual who is passionate about building meaningful resident experiences and connecting residents with resources that promote stability, mobility, opportunity, and community. Reporting to the Senior Marketing Manager, this person will be responsible for the day-to-day management and execution of CBC’s established Resident First strategy, including resident events and programming, community partnerships, resident engagement, impact measurement, and reporting. This role will work closely with CBC’s Asset Management and property management teams, community partners, and residents to ensure Resident First programming responds to resident needs, aligns with CBC’s commitments under the Multifamily Impact Council (MIC) framework, and is executed consistently across the portfolio.

Requirements

Bachelor’s degree in Community Development, Communications, Marketing, Social Impact, Nonprofit Management, Business, or a related field.
3+ years of experience in community engagement, resident services, program management, events, nonprofit programming, property management, or a related field, with demonstrated experience independently managing programs or initiatives from planning through execution and reporting.
Demonstrated experience planning and executing programs, events, or community initiatives.
Strong relationship-building skills and ability to work effectively with residents, community organizations, nonprofit partners, vendors, and internal teams.
Excellent project management and organizational skills with the ability to coordinate programming across multiple locations.
Strong written and verbal communication skills.
Experience collecting, organizing, and reporting program data and outcomes; experience working within an impact measurement or reporting framework preferred.
Experience managing budgets, vendors, event logistics, and competing deadlines.
Comfortable engaging directly with residents and soliciting feedback across a diverse range of communities.
Ability to work independently, anticipate needs, solve problems, and move initiatives forward within established strategic direction.
Willingness to travel to CBC communities and attend resident events outside traditional business hours as needed.

Nice To Haves

Experience within affordable housing, multifamily housing, community development, nonprofit programming, or resident services preferred.

Responsibilities

Manage the planning and execution of Resident First programs and events across the CBC portfolio
Design, implement, and execute resident programs, workshops, events, and community activations that promote engagement, social connection, and economic advancement
Develop and manage an annual Resident First programming and events calendar across participating CBC communities
Incorporate applicable Multifamily Impact Council (MIC) framework standards and objectives into annual planning and the development of Resident First programs and initiatives
Coordinate event logistics, vendors, supplies, communications, property participation, and on-site execution
Develop repeatable programming and event models that can be effectively implemented across multiple CBC communities
Ensure programs and events are thoughtfully executed and aligned with CBC’s established Resident First strategy and impact commitments
Build and manage community partnerships and resident resources
Identify, build, and maintain relationships with local organizations, nonprofits, government agencies, and service providers
Connect residents with resources and programming focused on areas such as financial literacy, credit building, career development, education, health and wellness, and other identified resident needs
Identify opportunities to bring high-quality partners and resources directly into CBC communities
Maintain an organized network of community partners and resources across CBC markets
Evaluate partnerships based on resident participation, quality, relevance, and impact
Engage residents and use feedback to inform programming
Engage residents through surveys, conversations, events, and other feedback channels to better understand their needs, interests, and goals
Use resident feedback and participation data to inform annual planning, future programming, and resource offerings
Partner with property teams to identify community-specific needs and opportunities
Create opportunities for residents to help shape programming within their communities
Monitor participation and engagement to continually improve Resident First initiatives
Coordinate Resident First programming across CBC communities
Partner closely with Asset Management and property management teams to coordinate Resident First programming and ensure strong property-level execution
Establish clear timelines, responsibilities, and communication for upcoming programs and events
Provide property teams with the information, materials, and resources necessary to successfully support Resident First initiatives
Maintain consistent communication with internal stakeholders regarding upcoming events, programming, participation, and results
Identify opportunities to scale successful programs across additional CBC communities
Manage Resident First budgets, vendors, and resources
Partner with the Senior Marketing Manager to develop and manage budgets for Resident First programs and events
Track program and event expenses and ensure resources are used efficiently while maximizing resident impact
Manage relationships with event vendors, community partners, and service providers
Coordinate purchasing, contracts, invoices, supplies, and other logistical requirements
Identify opportunities for partnerships, donated resources, sponsorships, or other cost-effective ways to expand Resident First programming
Track, measure, and report Resident First impact
Track Resident First events, participation, partnerships, resident feedback, and other key program metrics
Manage the collection and organization of data required to demonstrate CBC’s adherence to the Multifamily Impact Council (MIC) framework
Maintain accurate records and supporting documentation across CBC communities to ensure Resident First activities and outcomes can be consistently measured and reported
Coordinate required MIC reporting, ensuring information is complete, accurate, and submitted in accordance with applicable reporting requirements and timelines
Gather resident stories, testimonials, photography, and program outcomes in partnership with the Marketing team
Provide regular updates on Resident First programming, participation, outcomes, successes, and opportunities for improvement
Use program data, resident feedback, and MIC reporting requirements to recommend opportunities to strengthen future Resident First programming and impact