Resident Experience Specialist - Flamingo Crossings Village

American Campus Communities • Bay Lake, FL

6h • Onsite

About The Position

American Campus Communities and the Walt Disney World Company have partnered to create Flamingo Crossings Village, a home for Disney Program participants. The Resident Experience Specialist supports a vibrant community and dynamic living experience for these Cast Members, with a focus on excellent customer service and adherence to American Campus Communities Basic Operating Standards and Systems (BOSS).

The position serves as a resource to residents and property partners, providing customer service and respect while supporting company policies and procedures. It includes administrative office shifts, participation in weekly Turns, Move-Ins, and Move-Outs and facility operations, assigned on-call shifts, assistance with training and onboarding, and participation in a Shift Lead rotation.

The role is based at Flamingo Crossings Village in Winter Garden, Florida, and reports to the Resident Experience Manager. Work schedules may include evenings, overnight, weekdays, weekends, and holidays. Certain activities may be photographed or recorded for quality control or training purposes; compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Requirements

• A graduate, bachelor's, or associate degree or diploma in progress or completed from an accredited college or university, or an equivalent combination of education and experience.
• Customer service experience and effective verbal and written interpersonal communication with internal and external customers.
• Ability to carry out instructions, solve problems, collaborate, and work in a team environment.
• Skills in writing correspondence, presenting information, and responding to inquiries or complaints.
• Permanent work status classification in the United States; the organization cannot sponsor employees who do not have permanent work status.

Responsibilities

• Understand, support, and abide by American Campus Communities policies and procedures while providing customer service and respect for residents.
• Work a structured administrative shift in the office each week as determined by the supervisor; shifts may include evenings, overnight, weekdays, weekends, and holidays.
• Participate in preparing, administering, and executing weekly Turns, Move-Ins, and Move-Outs and necessary facility operations.
• Work assigned on-call shifts, which may occur on weekdays, weekends, or holidays and at any time during the day, evening, or overnight.
• Assist in training and onboarding newly hired staff members.
• Participate in a Shift Lead rotation, ensuring shift tasks assigned by management are completed by Resident Experience Specialists and Community Assistants and communicating status to management.
• Serve as an American Campus representative and liaison in all interactions.
• Help maintain the community, including picking up trash as part of the organization's culture.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree