Resident Experience Specialist - BTR

BH Management Services, LLC•Grand Prairie, LA

1d•Hybrid

About The Position

The Resident Experience Specialist – Build to Rent is responsible for leasing activities in accordance with company policies and Fair Housing guidelines, resolving resident issues in a timely manner, and providing prompt, professional service to internal and external customers. The position handles office duties, assists with events and leasing marketing campaigns, and provides assistance with housing materials as needed. It is a hybrid role working across multiple sites and supporting three to six communities simultaneously. Under the direction of the Community Manager – Build to Rent, the specialist supports the daily marketing, administrative, and financial operations of the property. The role requires representing the company professionally and courteously while meeting the service needs of residents, prospective tenants, property staff, and other customers.

Requirements

High school diploma or GED.
Ability to travel a minimum of 60%.
Strong written and verbal communication skills.
Intermediate computer knowledge and office equipment skills.
Previous experience in a customer-facing or customer service role.
Strong understanding of Fair Housing guidelines, policies and procedures, and leasing documents.
Where required by law, must have a state leasing license or be able to obtain the required license(s) within the timeframe required by law.
Ability and means to travel locally and, as required, overnight and within specific regions or states by automobile and airplane.

Responsibilities

Support daily marketing, administrative, and financial operations of the property under the direction of the Community Manager – Build to Rent.
Perform general office duties, including answering phones and emails, handling written correspondence, managing incoming mail, and delivering notices when applicable.
Conduct sparkle touch-ups to ensure homes are in pristine condition and occasionally assist with grounds pickup as directed.
Provide customer service to prospective tenants, current residents, and property staff using in-depth knowledge of the communities and their functions.
Maintain knowledge of the communities, local competitors’ specials and floor plans, leasing processes, required documents, Fair Housing guidelines, and current leasing incentives.
Log prospect information and notifications accurately and promptly in property management software.
Assist with lease applications for approval or denial in coordination with the Centralized Screening Specialist, and prepare lease contracts and move-in requirements.
Use industry-specific technology to communicate concerns promptly and review daily exception reports to clear move-in exceptions and adjust move-in dates as needed.
Use and promote third-party online leasing programs, including self-guided and virtual tours.
Assist with completing the Move Out Vacant Inspection Checklist accurately and by the required deadline, if applicable.
Assist with daily community inspections to ensure community policies are followed and address issues when applicable.
Perform other duties as assigned.