Part Time Resident Experience Specialist

Balfour Beatty•Richardson, TX

About The Position

The Part Time Resident Experience Specialist works under the supervision of the Community Management team and with the student population to facilitate and maintain a quality living experience through implementation of the Campus LifeWorks Program. The role supports resident retention, community life, resident programming, leasing efforts, customer service, office administration, inspections, and coordination with maintenance staff. The position also provides on-call after-hours service and performs scheduled community rounds.

Requirements

High school diploma or GED.
Strong customer service skills.
Ability to manage multiple assignments.
Self-starter with a high level of motivation.
Ability to work independently.
Professional approach, sound judgment, and creative problem-solving ability.
Excellent interpersonal skills and a positive attitude.
Strong team player.
Effective communication and organizational skills.
Leadership skills.
Active and valid driver’s license.

Responsibilities

Encourage resident retention and strengthen community life through the resident experience program, including helping plan and participate in resident events.
Help coordinate and/or participate in resident programming as determined by the Community Manager or Assistant Community Manager, under the direction of the Resident Experience Coordinator.
Contribute to the development of a monthly community newsletter.
Attend floor, building, and community functions; resident council meetings and activities; and staff meetings run by Community Management staff.
Serve as the On-Duty Resident Experience Specialist and provide on-call after-hours service to residents outside normal office hours.
Perform rounds at 8 PM and 10 PM Sunday through Wednesday, and at 9 PM, 11 PM, and 1 AM Thursday through Saturday.
Provide superior customer service and appropriate referrals to residents in need.
Communicate effectively with residents in person, by phone, and through written correspondence, including mail and web communications such as email, websites, and social media.
Assist with leasing activities as needed, including conducting site tours, preparing and organizing leasing paperwork, supporting marketing efforts, and scheduling appointments.
Assist Community Management staff with outreach marketing as necessary, including visiting local businesses and participating in housing fairs and orientations.
Communicate effectively with prospects in person, by phone, and through written correspondence, including mail and web communications such as email, websites, and social media.
Provide administrative support to office staff as needed.
Maintain current resident and prospect files properly with oversight from Community Management staff.
Conduct regular community inspections and tours under the direct supervision of facility management staff to ensure the community's appearance meets company guidelines.
Report incidents in a timely manner.
Ensure models and market-ready units are inspected under the supervision of Maintenance staff.
Ensure service requests are recorded and communicated appropriately to Maintenance, and follow up on service calls.
Participate in turn operations by performing minor maintenance repairs.