Part Time Resident Experience Specialist

Balfour Beatty • Clemson, SC

1d

About The Position

The Resident Experience Specialist works under the supervision of the Community Management team and with the student population to facilitate and maintain a quality living experience through implementation of the Campus LifeWorks Program. The role supports resident engagement and retention, customer service, leasing and outreach efforts, office administration, community inspections, service-request coordination, and turn operations. The position also provides on-call after-hours service and performs scheduled rounds.

Requirements

• High school diploma or GED.
• Strong customer service skills.
• Ability to manage multiple assignments.
• Self-starter with a high level of motivation.
• Ability to work independently.
• Professional approach, sound judgment, and creative problem-solving skills.
• Excellent interpersonal skills and a positive attitude.
• Strong team-player skills.
• Effective communication and organizational skills.
• Leadership skills.
• Active and valid driver’s license.

Responsibilities

• Encourage resident retention and strengthen community life through the resident experience program, including assisting with planning and participating in resident events.
• Under the direction of the Resident Experience Coordinator, help coordinate and/or participate in resident programming as determined by the Community Manager or Assistant Community Manager.
• Contribute to the development of a monthly community newsletter.
• Attend floor, building, and community functions; resident council meetings and activities; and staff meetings run by Community Management staff.
• Serve as the On-Duty Resident Experience Specialist and provide on-call after-hours service for residents outside normal office hours.
• Perform rounds at 8 p.m. and 10 p.m. Sunday through Wednesday, and at 9 p.m., 11 p.m., and 1 a.m. Thursday through Saturday.
• Provide superior customer service and appropriate referrals to residents in need.
• Communicate effectively with residents and prospects in person, by phone, and through written correspondence, including mail, email, websites, and social media.
• Assist with leasing activities as needed, including conducting site tours, preparing and organizing leasing paperwork, supporting marketing efforts, and scheduling appointments.
• Assist Community Management staff with outreach marketing, including visiting local businesses and participating in housing fairs and orientations.
• Provide administrative support to office staff as needed.
• Under the oversight of Community Management staff, ensure current resident and prospect files are properly maintained.
• Under the direct supervision of facility management staff, conduct regular community inspections and tours to ensure the community meets company appearance guidelines.
• Report incidents in a timely manner.
• Under the supervision of Maintenance staff, ensure models and market-ready units are inspected.
• Ensure service requests are recorded and communicated appropriately to Maintenance, and follow up on service calls.
• Participate in turn operations by performing minor maintenance repairs.

Benefits

• Discretionary bonuses
• Medical and dental insurance beginning the first of the month following employment
• Health, flexible spending, and dependent care accounts
• Company-paid life insurance
• 401(k) plan with employer matching
• Paid time off, including sick leave, floating holidays, vacation, and personal days
• Two volunteer days per year
• Company-paid short-term and long-term disability
• Parental leave

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED