(Part-Time) Resident Services Specialist

Housing Catalyst•Fort Collins, CO

12h•$20 - $27•Onsite

About The Position

Housing Catalyst is looking for a positive, reliable, and empathetic Resident Services Specialist to work with residents in a supportive housing environment. In this role, you will engage, redirect, and assist residents who may be in need of additional support. If you have a desire to work with, and experience supporting, individuals experiencing homelessness, trauma, addiction, or substance recovery, we would like to talk with you. This is a part-time position, typically scheduled Monday through Friday from 5:00 PM to 9:00 PM, with additional seasonal coverage as needed. The position requires flexibility and the ability to work weekends and holidays when required to support resident needs and program operations. All Resident Services Specialists are required to attend monthly All-Staff meetings on the second Wednesday of each month from 9:00 AM to 10:00 AM and weekly Resident Services Team meetings on Fridays from 10:30 AM to 11:30 AM.

Requirements

High school diploma or equivalent
Experience working in the mental health and/or customer service fields
An equivalent combination of education and experience may be considered.

Nice To Haves

Experience supporting individuals experiencing homelessness, trauma, addiction, or substance recovery.

Responsibilities

Promote a positive and safe resident environment, engage, redirect, or assist residents in need.
Responsible for business support duties such as tracking and updating shift logs, reporting property maintenance problems, front desk coverage, and other back up tasks.
Adhere to company policies, procedures, and standards, act with an appropriate sense of urgency and accountability, handle confidential information correctly, and maintain professional boundaries with those contacted during work.
Plan and organize group activities and educational workshops such as building self-esteem, learning life skills, art, and cooking.
Conduct new resident orientation for residents.
Identify and address resident concerns by actively listening and problem-solving.
Employ effective techniques and best practices working with people in a mental health crisis, trauma, alcohol/drug addiction, and emergencies to stabilize the situation.
Monitor, document, and enforce resident and property policies and rules.
Assist residents in completing forms, documents and using computer-based resources.
Report any hazardous and emergencies immediately.
Coordinating the entry of CaseBuddy notes.
Coordinating the monthly newsletter and calendar.
Participate in training and educational opportunities for ongoing professional development.
Maintain regular and prompt attendance in the workplace.
Might be reassigned in emergencies.
Performs other duties as assigned.
Must be able to handle confidential and sensitive information appropriately.
Comply with policies and procedures.
Communicate clearly and effectively in day-to-day tasks.
Establish and maintain effective boundaries and working relationships with those contacted during work, including customers, co-workers, and the general public.