Resident Services

Berkshire Group, LLC•Houston, TX

2d•$49,940 - $57,657

About The Position

Berkshire Residential Investments is a people-first real estate investment company that values the impact they make as a company and the time spent in their high-performing teams. They value individual skills and perspectives to best serve their employees, investors, residents, and other stakeholders. They are looking for individuals who feel empowered to bring their full, authentic selves to work each day to join their talented and growing team. Their environment of entrepreneurial spirit, culture of expertise, and people-first approach allows employees to thrive while continuing to grow in their careers. The company is a nationally respected property management team that creates memorable and valuable experiences for all stakeholders by attracting fun, engaging talent committed to excellence. They own and manage their own properties, and their people are their key asset. Their vision is to kindle an exceptional experience one relationship, one investment, one neighborhood, at a time.

Requirements

Flexibility
Ability to be the go-to person for residents and site departments.
Attention to detail.
Ability to handle phone calls.
Ability to process service requests and follow up.
Entrepreneurial spirit with suggestions and ideas for improving resident satisfaction and events.

Nice To Haves

Sales/leasing skills

Responsibilities

Supporting the Leasing department and stepping in when necessary to sell/lease.
Working with renewals.
Helping the maintenance team to ensure great service.
Being the go-to person for residents and having answers to their questions.
Being the right-hand person for the leasing team, helping to greet prospective clients and possibly showing the property if a helping hand is needed.
Working with residents and the team to promote lease renewals.
Handling phone calls for the property.
Processing service requests from residents to maintenance and following up.
Being entrepreneurial with suggestions and ideas for improving resident satisfaction and events.