Part Time Resident Experience Specialist

Balfour Beatty Communities•Clemson, SC

About The Position

The Resident Experience Specialist works under the supervision of the Community Management team and with the student population to facilitate and maintain a quality living experience through implementation of the Campus LifeWorks Program. This part-time role supports resident engagement, customer service, leasing and outreach activities, administrative operations, community inspections, and coordination with maintenance staff.

Requirements

High school diploma or GED.
Strong customer service skills.
Ability to manage multiple assignments.
Self-starter with a high level of motivation.
Ability to work independently.
Professional approach, sound judgment, and creative problem-solving ability.
Excellent interpersonal skills and a positive attitude.
Strong team-player skills.
Effective communication and organizational skills.
Leadership skills.
Active and valid driver's license.

Responsibilities

Encourage resident retention and strengthen community life through the resident experience program, including helping plan and participate in resident events.
Under the direction of the Resident Experience Coordinator, help coordinate and/or participate in resident programming as determined by the Community Manager or Assistant Community Manager.
Contribute to the development of a monthly community newsletter.
Attend floor, building, and community functions; resident council meetings and activities; and staff meetings run by Community Management staff.
Serve as the On-Duty Resident Experience Specialist and provide after-hours on-call service to residents outside normal office hours.
Perform rounds at 8 PM and 10 PM Sunday through Wednesday, and at 9 PM, 11 PM, and 1 AM Thursday through Saturday.
Provide superior customer service and appropriate referrals to residents in need.
Communicate effectively with residents and prospects in person, by phone, and through written correspondence, including mail, email, websites, and social media.
Assist with leasing efforts as needed, including conducting site tours, preparing and organizing leasing paperwork, supporting marketing efforts, and scheduling appointments.
Assist Community Management staff with outreach marketing, including visiting local businesses and participating in housing fairs and orientations.
Provide administrative support to office staff as needed.
Under Community Management staff oversight, ensure current resident and prospect files are properly maintained.
Under facility management staff supervision, conduct regular community inspections and tours to ensure the community's appearance meets company guidelines.
Report incidents in a timely manner.
Under Maintenance staff supervision, ensure model and market-ready units are inspected.
Ensure service requests are recorded and communicated appropriately to Maintenance, and follow up on service calls.
Participate in turn operations by performing minor maintenance repairs.