Part Time Resident Experience Specialist

Balfour Beatty Communities•Richardson, TX

21h

About The Position

The Resident Experience Specialist works under the supervision of the Community Management team and with the student population to facilitate and maintain a quality living experience through implementation of the Campus LifeWorks Program. This part-time role supports resident engagement and retention, programming, customer service, leasing and marketing activities, office administration, community inspections, and maintenance coordination. The role also provides after-hours on-call service and completes scheduled rounds.

Requirements

High school diploma or GED.
Strong customer service skills.
Ability to manage multiple assignments.
Self-starter with a high level of motivation.
Ability to work independently.
Professional approach, proven good judgment, and creative problem-solving skills.
Excellent interpersonal skills and a positive attitude.
Strong team player.
Effective communication and organizational skills.
Leadership skills.
Active and valid driver's license.

Responsibilities

Encourage resident retention and strengthen community life by assisting with planning and participating in resident events.
Help coordinate and/or participate in resident programming under the direction of the Resident Experience Coordinator and as determined by Community Management or Assistant Community Management.
Contribute to the development of a monthly community newsletter.
Attend floor, building, and community functions; resident council meetings and activities; and staff meetings run by Community Management staff.
Serve as the On-Duty Resident Experience Specialist and provide on-call after-hours service to residents outside normal office hours.
Perform rounds at 8 PM and 10 PM Sunday through Wednesday, and at 9 PM, 11 PM, and 1 AM Thursday through Saturday.
Provide superior customer service and appropriate referrals to residents in need.
Communicate with residents in person, by phone, and through written correspondence, including mail, email, website, and social media.
Assist with leasing activities as needed, including conducting site tours, preparing and organizing leasing paperwork, assisting with marketing efforts, and scheduling appointments.
Assist Community Management staff with outreach marketing, including visiting local businesses and participating in housing fairs and orientations.
Communicate with prospects in person, by phone, and through written correspondence, including mail, email, website, and social media.
Provide administrative support to office staff as needed.
Under Community Management staff oversight, maintain current resident and prospect files.
Under facility management staff supervision, conduct regular community inspections and tours to ensure the community's appearance meets company guidelines.
Report incidents in a timely manner.
Under Maintenance staff supervision, ensure models and market-ready units are inspected.
Ensure service requests are recorded and communicated appropriately to Maintenance, and follow up on service calls.
Participate in turn operations by performing minor maintenance repairs.