Resident Experience Associate (Tues - Sat from 12pm - 8pm)

Bozzuto • Chicago, IL

2d

About The Position

The Resident Experience Associate is the first point of contact for prospective and current residents, creating welcoming first impressions and building positive relationships. The role focuses on personalizing interactions, helping customers feel at home, supporting occupancy and retention goals, and maintaining a well-organized and carefully maintained community. The position is scheduled Tuesday through Saturday, 12 p.m. to 8 p.m., and may require working weekends or evenings depending on the shift. The associate is expected to obtain a leasing license within the first 90 days of employment.

Requirements

• At least 2 years of experience in a hospitality, retail, travel, or hotel environment.
• Outstanding written and verbal communication skills.
• Sharp professional appearance.
• Competence with various software, apps, and computer programs.
• Attention to detail and ability to anticipate customer needs.
• Customer-focused mentality.
• Ability to lift up to 25 pounds.

Responsibilities

• Follow up with prospects and provide helpful, compelling information about the community and neighborhood to convert leads into community tours.
• Coordinate community tours with the leasing team to contribute to occupancy goals.
• Resolve problems and provide timely assistance to residents and prospects with care.
• Plan and execute events and activities that engage residents and foster a sense of community.
• Support resident retention and brand loyalty by ensuring consistently positive experiences and a carefully maintained community.
• Generate awareness, interest, and excitement through social media.
• Encourage satisfied customers to write reviews on social networking sites.
• Organize front desk logs, package rooms, club room reservations, and freight elevators.
• Engage people in meaningful conversations and personalize customer interactions.
• Follow up with customers and seek opportunities to enhance their experience.
• Help keep the community impeccable and cover for team members when needed.
• Obtain a leasing license within the first 90 days of employment.

Benefits

• Medical, dental, and vision coverage.
• 20 days of paid time off plus holidays.
• 401(k) program with company match.
• Tuition reimbursement.
• Programs supporting career development and growth.
• Employee resource groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed