Resident Experience Associate (Tues - Sat from 12pm - 8pm)

Bozzuto•Chicago, IL

3d•$43,000 - $47,000

About The Position

At Bozzuto, team members are committed to doing good for others by designing, building, managing, and maintaining distinctive residences. The company emphasizes exceptional experiences, teamwork, an inclusive workplace, and its core values of concern, creativity, passion, and the pursuit of perfection. The Resident Experience Associate is the first point of contact for prospective and current residents. The role focuses on making strong first impressions, building positive relationships, personalizing interactions, supporting leasing activity, and helping create a welcoming, well-maintained community. The position is scheduled Tuesday through Saturday, from 12 p.m. to 8 p.m., and includes working weekends or evenings depending on the shift. The associate is expected to obtain a leasing license within the first 90 days of employment. The posted salary range is $43,000–$47,000 USD. Bozzuto offers compensation, health and wellness coverage, paid leave, retirement planning, tuition reimbursement, career development programs, and employee resource groups.

Requirements

At least 2 years of experience in a hospitality, retail, travel, or hotel environment.
Outstanding written and verbal communication skills.
Professional appearance.
Competence with software, apps, and computer programs.
Attention to detail and the ability to anticipate customer needs.
Customer-focused mentality.
Ability to lift up to 25 pounds.

Responsibilities

Follow up with prospects and provide helpful, compelling information about the community and neighborhood to convert leads into tours.
Coordinate community tours with the leasing team to support occupancy goals.
Assist residents and prospects promptly and thoughtfully, resolving problems with care.
Plan and execute events and activities that engage residents and foster community.
Support resident retention and brand loyalty by maintaining a consistently positive experience and a meticulously cared-for community.
Generate awareness and interest through social media.
Encourage satisfied customers to write reviews on social networking sites.
Organize front desk logs, package rooms, club room reservations, and freight elevators.
Engage people in meaningful conversations and help them feel at home.
Follow up consistently with customers and seek opportunities to improve their experience.
Help keep the community impeccable and cover for team members when needed.
Obtain a leasing license within the first 90 days of employment.