Resident Engineer - Data Center Infrastructure

Zones LLC.•Endicott, NY

1d•$40 - $42•Onsite

About The Position

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. We are seeking an experienced Resident Service Engineer with 5+ years of hands-on experience supporting enterprise server hardware in data center environments. The ideal candidate will be responsible for the installation, maintenance, troubleshooting, repair, and upgrade of server infrastructure across customer and company-operated data centers. This role requires strong hardware diagnostics expertise, excellent customer service skills, and the ability to work independently in mission-critical environments. The successful candidate will possess in-depth knowledge of enterprise-class servers, storage systems, rack infrastructure, and data center operational best practices while maintaining a strong focus on uptime, quality, and customer satisfaction.

Requirements

Minimum 5 years of experience supporting enterprise server hardware in data center environments.
Associate degree in Information Technology, Computer Science, Electronics, or equivalent work experience.
Hands-on experience with server platforms from manufacturers such as: Supermicro, Dell PowerEdge, Hewlett Packard Enterprise (HPE), Lenovo, Cisco UCS
Strong understanding of: Server architecture, RAID technologies, Power and cooling systems, Storage infrastructure, Data center operations
Experience performing hardware diagnostics and break-fix repairs.
Working knowledge of Linux and Windows Server operating systems.
Familiarity with ticketing and asset management systems.
Ability to read and interpret technical documentation, wiring diagrams, and installation procedures.
Strong written and verbal communication skills.
Ability to lift equipment up to 50 lbs and work in raised-floor data center environments.

Nice To Haves

Industry certifications such as: Supermicro Specialist, Cisco Certified Technician (CCT), CompTIA Server+, Dell EMC Proven Professional, HPE ASE or ATP, Microsoft Certifications
Experience supporting storage systems including Dell EMC, NetApp, or Pure Storage.
Knowledge of virtualization technologies such as VMware vSphere, Hyper-V, or Nutanix.
Familiarity with cloud infrastructure and hybrid data center environments.

Responsibilities

Install, configure, and deploy enterprise server hardware in data center environments.
Perform break-fix maintenance and hardware replacement activities for servers, storage devices, and supporting infrastructure.
Diagnose and resolve server hardware failures including GPU’s, CPUs, memory, motherboards, RAID controllers, and power supplies.
Conduct preventive maintenance inspections and health checks on data center equipment.
Support hardware upgrades, firmware updates, and technology refresh projects.
Perform rack-and-stack activities, structured cabling, labeling, and hardware inventory management.
Troubleshoot server performance, connectivity, and hardware-related issues using diagnostic tools and vendor utilities.
Coordinate with Network Operations Centers (NOC), System Administrators, Data Center Operations teams, and OEM support organizations.
Document all service activities, troubleshooting steps, repairs, and asset updates within ticketing systems.
Ensure compliance with data center standards, change management procedures, and safety protocols.
Respond to scheduled maintenance activities and emergency service requests within established SLAs.
Provide technical support for multiple server platforms and vendor technologies.
Maintain accurate records of spare parts inventory and equipment lifecycle status.
Participate in on-call support rotations and after-hours maintenance windows as required.