MGR, RES DISTRICT I

Compass Group•Hayward, CA

3d•$160,000 - $175,000

About The Position

Chartwells Higher Education is seeking a Resident District Manager to manage a large, multi-unit college dining account in the Bay Area. The manager serves as the client’s primary contact, leads the account team, and oversees the overall operation. The role provides planning and direction to achieve operational and financial goals, maintains strong client relationships, and supports the organization’s mission to feed students. The position leads a diverse team and works to deliver high-quality service to clients, students, and the community. It owns the account’s financial results and supports accurate reporting, forecasting, and budgeting. The manager helps maintain client retention, identify cross-selling opportunities, and support rebid processes, while coordinating functional areas such as safety, marketing, nutrition, and culinary operations. The role also ensures policy and regulatory compliance, including applicable USDA requirements, and supports employee development and succession planning. The role is based in the Bay Area, with listed locations of Oakland, San Francisco, and San Jose. Occasional travel is required. Salary is $160,000–$175,000, with bonus eligibility up to 30%.

Requirements

Meet the educational and work-experience minimums required by USDA Professional Standards for the account or accounts.

Nice To Haves

Bachelor’s degree.
At least three years of management experience, preferably in foodservice, hospitality management, plant operations management, environmental services, laundry, or another support services area.
Broad knowledge of foodservice management and a proven track record of success.
Proven ability to lead a business and team, deliver strong customer service, and demonstrate business and financial acumen.
Strong initiative, critical thinking, ownership, communication, multitasking, prioritization, and organization skills.
An inclusive mindset and a proactive, positive, professional, and resilient approach.
Excellent computer skills and proficiency with Microsoft Office and POS software.
Ability to travel occasionally.

Responsibilities

Lead, manage, and inspire a diverse team at a large account to provide high-quality service to clients, students, and the community.
Develop the account team and build strong client relationships while achieving key performance indicators, including profitability, safety, and employee engagement.
Participate in district leadership discussions and share best practices, mitigate risks, champion diversity, and build community.
Assess decisions for risks, rewards, and short- and long-term implications, gathering input from team members and partners.
Foster transparency, understanding, education, safety, and accountability within the account.
Represent Chartwells in the district and community, including attending key client and community events.
Meet or exceed client needs, retain the account, identify cross-selling opportunities, and assist with rebid processes as directed.
Support operational functions including safety, marketing, nutrition, and culinary services.
Ensure compliance with local, state, federal, and company policies; conduct unit audits for areas such as food storage and sanitation.
Maintain compliance with applicable USDA regulations and guidance for meal and retail programs and complete required reporting on time.
Develop employees, conduct performance evaluations, plan for succession, and maintain an understanding of all roles within the operation.
Own account financial results and work with leadership on accurate reporting, forecasting, and budgeting.
Ensure consistent and fair administration of policies and procedures.