Mgr, Res District I

Compass Group•San Jose, CA

About The Position

Chartwells Higher Education is seeking a Resident District Manager to manage a large, multi-unit dining account in the Bay Area. The position serves as the primary point of contact for the client, leads the account team, and manages the overall operation. The manager provides planning and direction to achieve operational and financial goals, maintains strong client relationships, and supports Chartwells’ mission to feed students.

Requirements

Meet the educational minimum and work experience requirements of USDA Professional Standards for the account or accounts.
Demonstrate strong customer service, business and financial acumen, and a proven ability to lead a business and team.
Demonstrate initiative, critical thinking, ownership, listening, written and verbal communication, multitasking, prioritization, and organizational skills.
Be able to perform the essential functions of the position satisfactorily, with or without reasonable accommodation.

Nice To Haves

Bachelor’s degree.
At least three years of management experience, preferably in foodservice, hospitality management, plant operations management, environmental services, laundry, or another support services area.
Broad knowledge of foodservice management and a proven track record of success.
Proficiency with Microsoft Office and POS software.
Occasional travel availability.

Responsibilities

Lead, manage, and inspire a diverse team at a large account to provide excellent service to the client, students, and community.
Develop the account team and build strong client relationships while achieving key performance indicators, including profitability, safety, and employee engagement.
Participate in district leadership conversations and share best practices, mitigate risks, champion diversity, and build community.
Evaluate risks, rewards, and short- and long-term implications when making decisions, gathering input from team members and partners.
Foster transparency, understanding, education, safety, and accountability at the account.
Represent Chartwells within the district and community, including attending key client and community events.
Meet or exceed client needs, retain the account, identify cross-selling opportunities, and assist with rebidding as directed.
Support operational functions including safety, marketing, nutrition, and culinary.
Ensure compliance with local, state, federal, and company policies; conduct unit audits in areas such as food storage and sanitation.
Maintain compliance with applicable USDA regulations and guidance for meal and retail programs, and submit required reporting on time.
Develop employees, conduct performance evaluations, plan for succession, and maintain an understanding of all roles in the operation.
Own account financial results and work with leadership on accurate reporting, forecasting, and budgeting.
Ensure consistent and fair administration of policies and procedures.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
Disability insurance
Retirement plan
Paid time off
Holiday time off, varying by site and state
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Bonus eligibility up to 30%
Paid and/or unpaid time off benefits, where applicable under federal, state, and local laws