RESIDENT DISTRICT MANAGER

Compass Group•Pittsburgh, PA

2d•$120,000 - $130,000•Onsite

About The Position

We are seeking an entrepreneurial, forward-thinking Resident District Manager (RDM) to lead the dining program at Point Park University, a dynamic urban university in the heart of Downtown Pittsburgh. Point Park University is entering an exciting period of growth and opportunity. We are seeking a visionary leader to build on the strong foundation already in place, bring fresh ideas and innovation to the dining program, strengthen student engagement, and position the campus dining experience for long-term success. As the senior Compass Group leader on campus, the Resident District Manager will oversee all aspects of dining operations, financial performance, client partnerships, employee engagement, and strategic planning. This role offers a unique opportunity to influence the future of dining at Point Park while working collaboratively with university leadership to deliver an exceptional hospitality experience for students, faculty, staff, alumni, and guests. The successful candidate will lead a diverse and talented team while driving operational excellence, enhancing the student dining experience, increasing participation, fostering innovation, and strengthening the partnership between Compass Group and Point Park University.

Requirements

Must be entrepreneurial and forward-thinking.
Must be able to lead a diverse and talented team.
Must be able to drive operational excellence.
Must be able to enhance the student dining experience.
Must be able to increase participation.
Must be able to foster innovation.
Must be able to strengthen the partnership between Compass Group and Point Park University.
Must be able to lead all aspects of dining operations, financial performance, client partnerships, employee engagement, and strategic planning.
Must be able to deliver an exceptional hospitality experience for students, faculty, staff, alumni, and guests.
Must be able to ensure operational consistency, food quality, safety, cleanliness, and regulatory compliance.
Must be able to leverage technology, digital engagement tools, and data-driven decision-making.
Must be able to foster a culture of continuous improvement and accountability.
Must be able to ensure adherence to Compass Group standards, local health regulations, and university policies.
Must be able to develop and manage annual budgets, forecasts, and financial improvement strategies.
Must be able to monitor key performance indicators including revenue growth, labor management, food cost, purchasing controls, and profitability.
Must be able to analyze operating trends and implement action plans to improve financial performance.
Must be able to recruit, develop, and retain high-performing leaders and frontline associates.
Must be able to build a culture focused on employee engagement, inclusion, accountability, and professional growth.
Must be able to conduct performance reviews, talent assessments, and succession planning activities.
Must be able to mentor emerging leaders and establish a strong leadership pipeline.
Must be able to foster an environment that encourages collaboration, innovation, and continuous learning.
Must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Nice To Haves

Experience in campus dining.
Experience in a dynamic urban university setting.
Experience with strategic planning.
Experience with client retention efforts.
Experience with future business development opportunities.

Responsibilities

Serve as the primary Compass Group representative and strategic partner to Point Park University leadership.
Develop strong working relationships with university stakeholders, student leaders, faculty, and administration.
Champion a hospitality-first culture focused on enhancing student engagement and satisfaction.
Lead strategic initiatives designed to strengthen dining participation, campus engagement, and overall program performance.
Identify opportunities to enhance and elevate the dining experience through innovation, programming, service improvements, and emerging trends.
Support long-term planning initiatives that align with the university's vision and future dining objectives.
Represent Compass Group at key university, community, and alumni events.
Provide leadership and oversight for all dining venues, retail locations, catering operations, concessions, residential dining, and campus hospitality programs.
Drive exceptional guest experiences through hospitality, culinary innovation, and service excellence.
Ensure operational consistency, food quality, safety, cleanliness, and regulatory compliance across all locations.
Leverage technology, digital engagement tools, and data-driven decision-making to enhance the guest experience.
Foster a culture of continuous improvement and accountability throughout the operation.
Ensure adherence to Compass Group standards, local health regulations, and university policies.
Collaborate with culinary, wellness, and marketing teams to introduce new concepts, promotions, and student-centered programming.
Develop initiatives that increase meal plan engagement, retail participation, and overall customer satisfaction.
Partner with campus stakeholders to understand student preferences and evolving dining expectations.
Support client retention efforts and future business development opportunities through operational excellence and innovation.
Champion sustainability, wellness, and community engagement initiatives that align with Point Park University's mission and values.
Maintain full accountability for the account’s financial performance.
Develop and manage annual budgets, forecasts, and financial improvement strategies.
Monitor key performance indicators including revenue growth, labor management, food cost, purchasing controls, and profitability.
Analyze operating trends and implement action plans to improve financial performance.
Ensure accuracy and accountability in all budgeting, forecasting, and reporting processes.
Recruit, develop, and retain high-performing leaders and frontline associates.
Build a culture focused on employee engagement, inclusion, accountability, and professional growth.
Conduct performance reviews, talent assessments, and succession planning activities.
Mentor emerging leaders and establish a strong leadership pipeline across the operation.
Foster an environment that encourages collaboration, innovation, and continuous learning.