Resident District Manager I - Connecticut College

Compass Group•New London, CT

5d•Onsite

About The Position

Chartwells Higher Education is hiring a Resident District Manager to manage a large, multi-unit campus dining account at Connecticut College in New London, Connecticut. The manager serves as the client’s primary contact, leads the account team, and oversees the overall operation. The role provides planning and direction to meet operational and financial goals in a dynamic campus environment while maintaining strong client relationships. The position leads a diverse team and supports service quality, account performance, safety, employee engagement, and development. It also owns account financial results and contributes to reporting, forecasting, and budgeting. The manager represents Compass Group within the district and community, supports operational functions such as safety, marketing, nutrition, and culinary, and ensures compliance with applicable policies. Occasional travel is required.

Requirements

Bachelor’s degree.
At least three years of management experience.
Strong customer service, business, and financial acumen, with a proven track record of leading a business and a team.
Strong initiative, critical-thinking, ownership, communication, multitasking, prioritization, and organizational skills.
Excellent computer skills and proficiency with Microsoft Office and POS software.
Ability to perform the essential functions of the position satisfactorily, with or without reasonable accommodation.

Nice To Haves

Management experience preferably in foodservice, hospitality management, plant operations management, environmental services, laundry, or another support services area.
Well-versed in foodservice management with a proven track record of success.
Proactive, positive, professional, and resilient approach; champions an inclusion mindset.

Responsibilities

Lead, manage, and inspire a diverse team at a large account to provide high-quality service to clients and the community.
Develop the team and build strong client relationships while pursuing key performance indicators, including profitability, safety, and employee engagement.
Participate in district leadership activities and share best practices, mitigate risks, champion diversity, and build community.
Make decisions that consider risk and reward, short- and long-term implications, and input from the team and partners.
Foster transparency, understanding, education, safety, and accountability at the account.
Represent Compass as a brand ambassador within the district and community, including attending client and community events.
Meet or exceed client needs, retain the account, identify cross-sell opportunities, and assist with rebid processes as directed.
Support operational functions including safety, marketing, nutrition, and culinary.
Ensure compliance with local, state, federal, and company policies; conduct unit audits covering areas such as food storage and sanitation.
Conduct performance evaluations and succession planning, and maintain an understanding of all operational roles.
Own account financial results and work with leadership on accurate reporting, forecasting, and budgeting.