RESIDENT DISTRICT MANAGER I - CONNECTICUT COLLEGE
Compass Group•New London, CT
•$110,000 - $120,000•Onsite
About The Position
The Resident District Manager (RDM) for Chartwells Higher Education at Connecticut College in New London, Connecticut, manages a large, multi-unit campus dining account. The RDM is the primary client contact, leads the account team, and oversees the overall operation. The role provides planning and direction to achieve operational and financial goals in a dynamic campus environment while maintaining strong client relationships. The position offers the potential to advance and make an immediate impact on food service operations.
Requirements
- At least three years of management experience.
- Strong knowledge of foodservice management and a proven record of success.
- A proven record of leading a business and team, providing strong customer service, and demonstrating business and financial acumen.
- Strong initiative, critical thinking, ownership, communication (listening, written, and verbal), multitasking, prioritization, and organizational skills.
- Proficiency with computers, Microsoft Office, and POS software.
- Occasional travel is required.
- Ability to perform the essential functions of the position satisfactorily, with or without reasonable accommodation.
Nice To Haves
- Bachelor's degree.
- Management experience in foodservice, hospitality management, plant operations management, environmental services, laundry, or another support services area.
- Commitment to inclusion and a proactive, positive, professional, and resilient approach.
Responsibilities
- Lead, manage, and inspire a diverse team at a large account to provide high-quality service to clients and the community.
- Develop self and the account team to build strong client relationships and achieve key performance indicators, including profitability, safety, and employee engagement.
- Potentially serve on the district leadership team and participate in peer discussions to share best practices, mitigate risks, champion diversity, and build community.
- Weigh risks, rewards, and short- and long-term implications when making decisions, gathering input from team members and partners.
- Foster transparency, understanding, education, safety, and accountability at the account.
- Represent and serve as a Compass brand ambassador within the district and community, including attending key client and community events.
- Meet or exceed client needs, retain the account, identify cross-selling opportunities, and assist with rebid processes as directed.
- Support operational functions including safety, marketing, nutrition, and culinary operations.
- Ensure compliance with local, state, federal, and company policies; conduct unit audits for areas such as food storage and sanitation.
- Develop employees, conduct performance evaluations, plan succession, and maintain a full understanding of operational roles.
- Own account financial results and work with leadership on accurate reporting, forecasting, and budgeting.
- Ensure consistent and fair administration of all policies and procedures.
Benefits
- Medical, dental, and vision insurance
- Life insurance and accidental death coverage
- Disability insurance
- Retirement plan
- Paid time off
- Holiday time off, varying by site and state
- Associate shopping program
- Health and wellness programs
- Discount marketplace
- Identity theft protection
- Pet insurance
- Commuter benefits
- Employee assistance program
- Flexible spending accounts
- Paid parental leave
- Personal leave
- Possible additional paid and/or unpaid time off in accordance with applicable laws
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What This Job Offers
Job Type
Full-time
Career Level
Manager
