RESIDENT DISTRICT MANAGER -BALTIMORE, MD
Compass Group•Baltimore, MD
•$110,000 - $120,000
About The Position
The Resident District Manager (RDM) manages a large, multi-unit dining account and serves as the client’s primary point of contact. The role leads the account team and oversees operations, providing planning and direction to achieve operational and financial goals in a dynamic environment. The RDM maintains strong client relationships and supports the mission to feed kids. Occasional travel is required.
Requirements
- Meet the educational minimum and work experience requirements under USDA Professional Standards for the account(s).
Nice To Haves
- Bachelor’s degree and at least three years of management experience, preferably in foodservice, hospitality management, plant operations management, environmental services, laundry, or another support services area.
- Broad knowledge of foodservice management and a proven record of success.
- A proven record of leading a business and team, strong customer service, and sound business and financial acumen.
- Strong initiative, critical thinking, ownership, listening, written and verbal communication, multitasking, prioritization, and organizational skills.
- An inclusion mindset and a proactive, positive, professional, and resilient approach.
- Excellent computer skills and proficiency with Microsoft Office and POS software.
Responsibilities
- Lead, manage, and inspire a diverse team at a large account to provide excellent service to the client, students, and community.
- Develop self and the account team to build strong client relationships and achieve key performance indicators, including profitability, safety, and employee engagement.
- Potentially serve on the district leadership team and share best practices, mitigate risks, champion diversity, and build community with peers.
- Make decisions that weigh risks and rewards and short- and long-term implications, gathering input from the team and partners.
- Foster transparency, understanding, education, safety, and accountability at the account.
- Represent and act as a brand ambassador for the Chartwells team in the district and community, including attending key client and community events.
- Meet or exceed client needs, retain the account, identify cross-selling opportunities, and assist with rebid processes as directed.
- Support operational functions including safety, marketing, nutrition, and culinary.
- Ensure adherence to local, state, federal, and company policies, and conduct unit audits for areas such as food storage and sanitation.
- Maintain compliance with USDA regulations and guidance for applicable meal and retail programs, and complete required reporting on time.
- Develop the account team, conduct performance evaluations, plan for succession, and maintain an understanding of all operational roles.
- Own account financial results and work with leadership to ensure accuracy in reporting, forecasting, and budgeting.
- Ensure consistent and fair administration of all policies and procedures.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life and accidental death insurance
- Disability insurance
- Retirement plan
- Paid time off
- Paid parental leave
- Holiday time off, varying by site and state
- Personal leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet insurance
- Commuter benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Potential eligibility for additional paid and/or unpaid time off under applicable laws
- Employee referral bonus eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
