Resident Coordinator - Affordable Housing

Sail•St. Paul, MN

60d•$50,000 - $52,000•Onsite

About The Position

The Resident Coordinator is an entry-level affordable housing role and the first point of contact for residents, as well as an operational support anchor for the on-site team. The position handles resident communication, supports leasing and move-ins, and works with SAIL’s automated file processing alongside the Business Manager to prepare, review, and complete resident files and recertifications. The role provides structured mentorship and paid certification support to develop affordable housing compliance knowledge, with a progression path toward Assistant Business Manager. The position is typically full-time, Monday through Friday, and on-site. Occasional evening or weekend availability may be needed for resident events or emergencies. Essential functions include walking the community indoors and outdoors, navigating stairs, and occasional lifting of up to 25 pounds, with or without reasonable accommodation. The offer is contingent on a successful background check and reference verification.

Requirements

Genuine interest in serving residents and doing meaningful work.
Strong attention to detail and patience to remain accurate when file volume is high.
Warm, clear written and verbal communication.
Comfort with computers and willingness to learn new systems, including Yardi.
Willingness to complete Fair Housing training and apply standards consistently.
High school diploma or equivalent.
No prior property management experience is required.

Nice To Haves

Background in service-heavy work such as social services, nonprofit, healthcare front office, education, hospitality, or customer service.
Bilingual ability in Spanish, Somali, or Hmong.
Exposure to LIHTC, Section 42, Section 8, or 4d program requirements.
Yardi experience.
Willingness to earn COS or TCS certification with SAIL’s support.

Responsibilities

Serve as the first point of contact for residents, listening actively, responding professionally, following through, and helping build a welcoming community.
Work with SAIL’s automated file processing and the Business Manager to prepare, review, and complete resident files.
Collect and follow up on documentation for recertifications, keeping records complete, current, and audit-ready.
Maintain accurate resident records in Yardi.
Enter and track work orders, renewals, and notices.
Support leasing, move-in, and recertification processes accurately.
Walk the community regularly, document and communicate issues, and uphold SAIL Standards.
Coordinate with maintenance, compliance, and leadership to resolve issues efficiently.
Take on progressive responsibility while developing toward Assistant Business Manager.
Complete Fair Housing training and apply standards consistently.
Work toward COS or TCS certification with SAIL’s support.

Benefits

Medical insurance.
Dental insurance.
Vision insurance.
401(k).
Paid time off.
Company holidays.
MN Earned Sick and Safe Time.
Quarterly bonus potential.
Structured mentorship and hands-on training in affordable housing compliance, including LIHTC and 4d.
Paid certification support, including COS and TCS.
A milestone-based path to Assistant Business Manager.