Resident Concierge: Part-time.

Miravida Living•Oshkosh, WI

1d•Onsite

About The Position

Miravida Living, originally Lutheran Homes of Oshkosh, was established in 1963 with a vision to create a senior living community overflowing with joy and avenues for fulfillment. The campus offers a diverse array of living options, including 55+ Retirement Living at Carmel Residence and Simeanna Apartments; Assisted Living, Respite, and Memory Care at Gabriel’s Villa and Elijah’s Place; as well as Skilled Nursing and Rehabilitation at Bethel Home, Eden Meadows, and Green House Homes. The organization's beliefs center on shaping an environment where love, joy, peace, patience, kindness, faithfulness, gentleness, and self-control are present daily for both teams and elders. Miravida Living is committed to enriching the mind, body, and spirit of its community members through six key areas: Awaken (Faith and Reflection), Connect (Social Engagement), Contribute (Sharing and Mentoring), Discover (Intellectual Engagement), Explore (Environmental Experience), and Strengthen (Moving and Nourishing). The company is seeking a caring, dynamic Resident Concierge for Carmel Residence who is ready to bring their expertise and heart to the community. This role involves engaging and connecting with residents, providing care that is both healing and empowering, leading and inspiring peers, growing professionally in a supportive environment, embracing inclusivity, prioritizing well-being, and creating meaningful connections.

Requirements

Strong communication and interpersonal skills.
Ability to multitask, take initiative, prioritize, and remain calm in fast-paced situations.
Proficiency with basic office software and a good understanding of technology.
Must be available to work varied schedules, which occasionally may include evenings.
Ability to stand, walk, or sit for extended periods.
Must maintain confidentiality and uphold a high standard of professionalism.

Nice To Haves

Previous customer service, hospitality, or administrative experience preferred.

Responsibilities

Serve as the first point of contact for residents, guests, and vendors—responding promptly, professionally, and courteously.
Assist residents with inquiries regarding building amenities, policies, and procedures.
Address and document resident concerns or service requests, ensuring timely follow-up and resolution.
Maintain a strong customer service presence in the lobby or office area.
Assist with the sales process.
Manage the move-in process.
Conduct wellness checks when requested.
New resident onboarding/welcome.
Manage resident move-outs.
Receive and issue rent receipts, ensuring accuracy and proper recordkeeping.
Maintain resident files, logs, and databases with a high level of confidentiality and organization.
Assist with coordinating maintenance entries and communicating notices to residents.
Manage guest room rentals and other room rentals.
Create and issue special event bills.
Conduct walkthroughs of common areas to ensure cleanliness, safety, and proper functioning of amenities.
Manage keys for building.
Create an organization system for supplies/keep organized.
Lost and Found Management.
Stocking amenity supplies.
Support planning, preparation, and execution of resident events and community-building activities.
Promote upcoming events through digital notices, flyers, and in-person communication.
Assist with event setup, teardown, and coordination.
Help create a welcoming and inclusive atmosphere that encourages resident participation.