Concierge - Part Time

Harmony Senior Services•Roanoke, VA

22h•Onsite

About The Position

The Concierge/Receptionist performs a variety of administrative support duties, including greeting all visitors to the community, answering the telephone, transferring calls to appropriate parties, and taking accurate messages. This role also involves monitoring security systems such as walkie-talkies, door security systems, and fire panels as needed, as well as managing resident sign-in/sign-out logs and visitor registration logs. The Concierge completes various administrative support functions like filing and making copies. Harmony Senior Services, a certified Great Place To Work and a fast-growing company in the luxury senior living industry, operates 45+ locations offering independent living, assisted living, and memory care. The company is founded on the belief that people deserve access to high-quality senior living options and is committed to providing care, compassion, and respect to residents, family members, and associates. Team members are considered the foundation of the Harmony family, and the company strives to create a safe, supported, and valued environment, passionate about serving residents and fostering a meaningful workplace.

Requirements

Must possess a high school diploma or GED
Must be considerate, neat, well groomed and professional in appearance
Must dress in a professional manner
Must have experience in Administration functions
Must answer phones in a polite and professional manner
Must be organized, and able to work well with others as part of a team
Must be polite and considerate to residents, visitors, co-workers and management team
Must be able to effectively communicate both verbally and in writing
Must be able to sit for extended periods of time
Must be able to function effectively in a busy environment and be able to multi-task
Must be willing to work a flexible schedule that includes weekends and holidays
Must attend all required in-services and staff meetings

Responsibilities

Greeting all visitors to the community
Answering the telephone
Transferring calls to appropriate party
Taking accurate messages
Monitors walkie-talkie, door security system and fire panel as needed
Monitors resident sign-in and sign-out log and the visitor registration log
Completes administrative support functions such as filing and making copies
Transfers calls or takes messages as appropriate in a courteous, friendly and helpful manner
Fills out and logs service request forms for residents and/or staff
Monitors and greets visitors to the community
Keeps front desk and lobby area clean and neat at all times
Sells meal tickets and accounts for by payroll deduction or personal check
Ensure the security of the building
Monitors resident sign-in and sign-out log and the visitor registration log
Periodically checks entrances/exits of the building to ensure community is secure
Attends in-services and staff meetings as required
Assists with coordinating van schedule for residents
Follows confidentiality policies regarding release of resident information
Performs supportive office functions for all departments including filing, typing, and making copies
Completes all other duties as assigned