Resident Concierge: Part-time.

Miravida Living Inc•Oshkosh, WI

just now•Onsite

About The Position

Miravida Living, originally Lutheran Homes of Oshkosh, is a senior living community established in 1963, offering diverse living options including 55+ Retirement Living, Assisted Living, Respite, Memory Care, Skilled Nursing, and Rehabilitation. The community is built on beliefs of love, joy, peace, patience, kindness, faithfulness, gentleness, and self-control, and is committed to enriching the mind, body, and spirit of its members through six key areas: Awaken, Connect, Contribute, Discover, Explore, and Strengthen. The Resident Concierge at Carmel Residence is a caring and dynamic individual who will engage and connect with residents, provide care, lead and inspire peers, grow professionally in a supportive environment, embrace inclusivity, contribute to the well-being of both residents and team members, and create meaningful connections. This role serves as the primary point of contact for residents, providing exceptional customer service, administrative support, and assistance with day-to-day needs, fostering a welcoming, organized, and community-focused living environment by managing resident requests, processing rent receipts, supporting the sales process, overseeing daily operations, and assisting with onsite events.

Requirements

Strong communication and interpersonal skills.
Ability to multitask, take initiative, prioritize, and remain calm in fast-paced situations.
Proficiency with basic office software and a good understanding of technology.
Must be available to work varied schedules, which occasionally may include evenings.
Ability to stand, walk, or sit for extended periods.
Must maintain confidentiality and uphold a high standard of professionalism.

Nice To Haves

Previous customer service, hospitality, or administrative experience preferred.

Responsibilities

Serve as the first point of contact for residents, guests, and vendors responding promptly, professionally, and courteously.
Assist residents with inquiries regarding building amenities, policies, and procedures.
Address and document resident concerns or service requests, ensuring timely follow-up and resolution.
Maintain a strong customer service presence in the lobby or office area.
Assist with the sales process.
Manage the move-in process.
Conduct wellness checks when requested.
New resident onboarding/welcome.
Manage resident move-outs.
Receive and issue rent receipts, ensuring accuracy and proper recordkeeping.
Maintain resident files, logs, and databases with a high level of confidentiality and organization.
Assist with coordinating maintenance entries and communicating notices to residents.
Manage guest room rentals and other room rentals.
Create and issue special event bills.
Conduct walkthroughs of common areas to ensure cleanliness, safety, and proper functioning of amenities.
Manage keys for building.
Create an organization system for supplies/keep organized.
Lost and Found Management.
Stocking amenity supplies.
Support planning, preparation, and execution of resident events and community-building activities.
Promote upcoming events through digital notices, flyers, and in-person communication.
Assist with event setup, teardown, and coordination.
Help create a welcoming and inclusive atmosphere that encourages resident participation.