Evening Weekend Concierge
Bozzuto•Charlotte, NC
About The Position
The Resident Concierge is the first point of contact for prospective and current residents, responsible for creating welcoming first impressions and building positive, ongoing relationships. The role involves personalizing interactions and helping residents feel at home while contributing to a consistently positive experience and a carefully maintained community. This position works Saturday and Sunday evenings from 3 p.m. to 11 p.m. and is eligible for additional bonus opportunities.
Requirements
- At least 2 years of experience in hospitality, retail, travel, or a hotel environment.
- Outstanding written and verbal communication skills.
- Sharp, professional appearance.
- Competence with various software, apps, and computer programs.
- Attention to detail and the ability to anticipate customer needs.
- Customer-focused mentality.
- Ability to lift up to 25 pounds.
Responsibilities
- Solve problems and provide timely, attentive assistance to residents and prospects.
- Plan and execute meaningful events and activities that engage residents and foster community.
- Build brand loyalty by providing a consistently positive experience and helping maintain a meticulously cared-for community.
- Generate awareness, interest, and excitement through social media.
- Encourage satisfied customers to write reviews on social networking sites.
- Organize front desk logs, package rooms, club room reservations, and freight elevators.
- Work weekends or evenings, depending on the shift.
Benefits
- Medical, dental, and vision coverage.
- 20 days of paid time off plus holidays.
- 401(k) program with company match.
- Tuition reimbursement.
- Career development and growth programs.
- Employee resource groups.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
